Orla Lillis
Kilrush,Clare
Summary
My name is Orla Lillis and I am a previous business owner looking for a new opportunity. I have leadership skills with flair for creating welcoming and vibrant coffee shop environments. Expertise in customer service and team management ensures smooth daily operations and exceptional customer experiences. I am an organised person who also has many years experience in secretarial and receptionist work and proven track record for running busy offices.
Overview
36
36
years of professional experience
Work history
Coffee Shop Manager/Owner
Owner
Ennis, Co. Clare
2012.07 - 2026.03
- Ensured compliance with food hygiene standards, maintaining high quality offerings.
- Implemented health and safety regulations to ensure compliant operations.
- Conducted market research to keep abreast of latest trends in the coffee industry.
- Resolved customer complaints, enhancing company reputation.
- Assessed performance of employees, providing constructive feedback when necessary.
- Dealt with wages and accounts and all paperwork for the business
Receptionist/Secretary
Nicholas Nolan Solicitors
Ennis, Clare
1999.06 - 2004.02
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Receptionist/Secretary
Noonan Services Group
Rathmines, Dublin
1990.06 - 1999.05
- Managed phone calls, resulting in effective communication flow within the company.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Maintained accurate logs of visitor entries for security purposes.
- Completed data entry tasks whilst adhering to strict deadlines.
Affiliations
- Reading, Baking and Walking
Timeline
Coffee Shop Manager/Owner
Owner
2012.07 - 2026.03
Receptionist/Secretary
Nicholas Nolan Solicitors
1999.06 - 2004.02
Receptionist/Secretary
Noonan Services Group
1990.06 - 1999.05