OKOGIE JUSTINA YEMI
Limerick City Hotel
Summary
Highly motivated person with strong organizational ability to strive for excellence and attainting Professional distinction and proficiency. Ready to work with existing staff and contributing my Best ability to improve the organization objectives and achieve managerial goals and targets.
Target oriented, confident, work effectively in a team, possesses good interpersonal and Communication skill, with a great ability to work under extreme pressure.
Overview
9
9
years of professional experience
Work History
Reservation Agent Remote Job
SWIFT INTERNATIONAL TRAVELS & TOUR LTD
Abuja
06.2022 - Current
- Assisting and advising customers who are considering various travel options.
- Making reservations for customers based on their specific needs and budgetary constraints.
- Checking for the availability of lodging or transportation on the customer's preferred travel dates.
- Assisting with travel itinerary planning by recommending local tourist attractions and points of interest.
- Processing payments and sending confirmation details to customers.
- Selling and promoting reservation services.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Accommodation Assistants
BUNRATTY CASTLE HOTEL, COUNTY CLARE
Bunrathy
04.2021 - 12.2022
- Be friendly, courteous, and professional at all times.
- Maintain a welcoming and professional atmosphere within the hotel.
- Adhere to high service standards at all times.
- To clean guest bedrooms and bathrooms to the highest standards.
Customer Service Representative
GLOBACOM
Wuse II Abuja
01.2016 - 11.2020
- Manage large amounts of incoming phone calls, generate sales leads
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies, Take the extra mile to engage customers
Education
Compressive Training And Boothcamp - Data Analytics
XELLUX TECHNOLOGIES
Nigeria08-2024
Some College (No Degree) - QQI LEVEL5
Progressive College
Dublin Ireland01-2024
Master’s degree in Media Studies (in view) -
Mary Immaculate College
Limerick01.2021
Bachelor’s Degree in Mass Communication -
Tansian University
UmunyaDiploma in Mass Communication -
Nasarawa State Polytechnic
NasarawaSkills
- Microsoft Office, Internet Operation
- Customer Engagement
- Problem-Solving
- Data Entry
- Issue Resolution
- Time management abilities
- Teamwork and Collaboration
- Professionalism
- Phone and Email Etiquette
- Active Listening
VOLUNTEER( Avista)May-June 2023
- Washing patient in bed or in shower/ bathroom observing and reporting the patient skin condition to nurse in charge
- Assist with oral care
- Bed making and changing of bed linen.
- Assist with care of incontinent patient
- Dressing and grooming, Assist with mobility
- Serving and assisting during meal times
Hobbies and Interests
Interacting with people, listening to music, reading,learning and cooking.
References
Available on Request
Timeline
Reservation Agent Remote Job
SWIFT INTERNATIONAL TRAVELS & TOUR LTD
06.2022 - Current
Accommodation Assistants
BUNRATTY CASTLE HOTEL, COUNTY CLARE
04.2021 - 12.2022
Customer Service Representative
GLOBACOM
01.2016 - 11.2020
Compressive Training And Boothcamp - Data Analytics
XELLUX TECHNOLOGIES
Some College (No Degree) - QQI LEVEL5
Progressive College
Master’s degree in Media Studies (in view) -
Mary Immaculate College
Bachelor’s Degree in Mass Communication -
Tansian University
Diploma in Mass Communication -
Nasarawa State Polytechnic
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