Summary
Overview
Work history
Education
Skills
Websites
Certification
Custom
Timeline
Generic

Siobhan Meehan

Limerick City,Ireland

Summary

A results-oriented professional with expertise in customer relationship management and building, decision-making capacity, and efficient communication. Demonstrates strong organisational acumen and a deadline-driven approach, ensuring successful product launches and quality assurance. Skilled in employee management, training and development, Excel proficiency, data protection, strategic thinking, process improvement, and quality assurance. Committed to continuous improvement and achieving strategic goals.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Project Implementation Manager

CTSI Logistics
Limerick City, Ireland
06.2024 - 07.2025
  • Defined project scopes and tasks with clear milestones to prevent overlaps and delays.
  • Developed and maintained detailed schedules and trackers, providing weekly updates to stakeholders.
  • Hosted structured project calls with customers and internal teams, managing risks proactively.
  • Managed implementation projects from scope through completion, monitoring and mitigating delays.
  • Coordinated with stakeholders for understanding and addressing their requirements during the system roll-out process.
  • Built strong rapport with vendors and stakeholders, maintaining favourable partnerships to drive project scope.
  • Assigned tasks to teams while ensuring delivery met quality standards.
  • Conducted user acceptance testing, end-to-end testing, and deployed TMS solutions.
  • Conducted regular progress reviews, ensured adherence to quality standards and timelines.
  • Delivered training sessions for customers, partners, and internal employees.
  • Oversaw handover to Account Management Services, managing the Hypercare phase effectively.
  • Led cross-functional teams to drive success in project deliverables.

Team Manager / Senior Manager / Project Lead

Wayfair
Remote, Ireland
09.2018 - 03.2023
  • Launched a Virtual Contact Centre blueprint for UK operations, scaling workforce to 240 FTE.
  • Supported EU team expansion from 200 to over 2,000 agents across four countries.
  • Partnered with HR, IT, Training, Quality, and Recruitment to ensure operational excellence.
  • Championed Lean methodology to foster a culture of continuous improvement.
  • Implemented training and mentoring sessions to enhance team efficiency.
  • Converted senior management directives into actionable policies for front-line staff.
  • Managed teams of 20–38 FTE, utilising data-led coaching to drive performance.
  • Collaborated with customer service teams to address feedback and improve service delivery.

Outsource Performance Manager

Virgin Media
Limerick, Ireland/Philippines/UK
03.2017 - 09.2018
  • Managed vendor operations for Inbound, Outbound, and Retention.
  • Identified process improvements and delivered training/coaching.
  • Developed KPIs to guide team towards business goals.
  • Performed root cause analysis to identify key issues and proactively address concerns.
  • Ensured alignment between individual targets and corporate strategy through effective goal setting measures.

Assistant Operations Manager

eir/HCL
Dublin
10.2015 - 02.2017
  • Managed 226 agents, 14 Team Leads, and 11 Mentors.
  • Drove performance improvements through coaching and adherence monitoring.
  • Delivered KPIs for NPS, service delivery, and sales through service.

Operational Lead – Complaints & Call Quality

eir/HCL
Dublin, Ireland
02.2014 - 10.2015
  • Improved complaint management from worst to best in ComReg rankings.
  • Standardized quality across multiple teams and channels.
  • Represented company in court proceedings, avoiding penalties.
  • Collaborated with quality assurance department for addressing customer-related complaints effectively.
  • Liaised with other departments to resolve complex complaints, enhancing interdepartmental communication.
  • Formulated response letters to customers' complaints, maintaining a positive brand image even in challenging situations.
  • Held regular training sessions for staff members on effective communication techniques, raising overall team competence level.

Education

Six Sigma (Green Belt) - Process improvement

Learning People
Dublin, Leinster
07.2025 -

Project Management Professional PMP -

Learning People
Dublin, Leinster
05.2022 - Current

QQI Level 6 Certificate - Project Management (Distinction)

DCI Learning
Dublin, Leinster

Cambridge TEFL - TEFL

Cambridge.com
10.2015 - 02.2016

Certificate Management - Staff Administration

GMIT
Galway, County Galway
09.2013 - 12.2014

Certificate - HR Management

GMIT
Galway, County Galway
09.2012 - 05.2013

Diploma - Management & Business (as part of a B Comm)

NUIG
Galway, County Galway
09.2009 - 05.2011

Skills

  • Customer relationship management
  • Customer relationship building
  • Decision making capacity
  • Results-Oriented mindset
  • Efficient communication
  • Organisational acumen
  • Deadline driven approach
  • Product launch expertise
  • Employee management
  • Training and Development
  • Excel proficiency
  • Data protection
  • Strategic thinking
  • Process Improvement
  • Quality Assurance

Certification

  • LinkedIn Learning, 2023, Ongoing
  • Agile Foundations
  • CUX: Journey Mapping
  • CUX: Service Blueprinting
  • Prioritising Effectively as a Leader
  • Critical Thinking for Better Judgement and Decision-making
  • Leading Productive Meetings
  • Strategic Thinking
  • Mental Health First Aider
  • First Aider

Custom

Sgt, Reserve Defence Forces, 03/01/96, 06/30/16

Timeline

Six Sigma (Green Belt) - Process improvement

Learning People
07.2025 -

Project Implementation Manager

CTSI Logistics
06.2024 - 07.2025

Project Management Professional PMP -

Learning People
05.2022 - Current

Team Manager / Senior Manager / Project Lead

Wayfair
09.2018 - 03.2023

Outsource Performance Manager

Virgin Media
03.2017 - 09.2018

Cambridge TEFL - TEFL

Cambridge.com
10.2015 - 02.2016

Assistant Operations Manager

eir/HCL
10.2015 - 02.2017

Operational Lead – Complaints & Call Quality

eir/HCL
02.2014 - 10.2015

Certificate Management - Staff Administration

GMIT
09.2013 - 12.2014

Certificate - HR Management

GMIT
09.2012 - 05.2013

Diploma - Management & Business (as part of a B Comm)

NUIG
09.2009 - 05.2011

QQI Level 6 Certificate - Project Management (Distinction)

DCI Learning

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