Monica Dinca

Company Overview: Beds Factory

• Boosted client satisfaction by effectively managing and resolving account issues
• Administrating 300+ customer accounts
• Managing VAT, PAYE, Corporation Tax
• Credit Control
• HR Management – Contracts, Recruiting
• Mentored junior account managers, fostering their professional growth and skills development within the company.

• First point of contact for Michael Fetherston
• Manage diary and schedule meetings
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.

Minister Office

• Managing an office of five
• Managing all queries to and from constituents
• Responsible for Minister’s Diary - Scheduling appointments
• Constant communication with other Government departments
• Provided compassionate counseling services for individuals dealing with personal crises or seeking guidance.

Company Overview: Accounting company

• I organized the office by carefully planning and implementing Policies and Procedures
• Managing a team of Eight
• I developed the website content, ensuring it aligned with the brand's goals and target audience
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Company Overview: NU SKIN is a company listed on the New York Stock Exchange, beauty and wellness company

• Exceeded all set targets and achieved number one territory in the country
• Antiaging supliment sales for 6000 customers in 3 years
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs
• Conference of 2000 customers each year
• Shooting a professional video clip for TV presentation

Company Overview: DEY Company: supplier of welding products, cutting equipment, tools, PPE and gas equipment

• Serviced client accounts B2B, providing revenue 2 million.
• Gaining New business from competitors
• Launched new products successfully
• Exceeded all set targets
• Coordinating the team of 12 sales staff

Company Overview: Meat Factory

• Inspect food products and raw materials to ensure they meet safety and quality standards
• Supervising staff and monitoring production standards.
• Maintaining hygiene and sanitation standards for meat products