Mohit Shukla
Dublin
Summary
Dynamic professional with a proven track record at HDFC Bank, excelling in sales techniques and customer service. Skilled in data analysis and online advertising, I consistently exceeded sales targets while fostering strong client relationships. My adaptability and project management abilities drive successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Assistant
SPAR Ireland
04.2023 - Current
- Monitor daily activities of the customer support team to ensure timely and efficient resolution of customer inquiries
- Monitor team performance using KPIs (Key Performance Indicators) and report results to management.
- Monitor and reconcile cash in the till with the recorded sales to ensure there are no discrepancies, logging any errors or issues that arise
- Collecting and recording order data to support efficient preparation and customer-focused purchasing cycles.
E-Commerce Sales & Ops Specialist
Ebay, Amazon, Etsy
10.2019 - 12.2022
- Managed end-to-end operations for eBay and Amazon stores, including product listings, inventory updates, order fulfillment, and return handling.
- Created optimized product listings using relevant keywords, high-quality images, and engaging descriptions to improve search visibility and conversion rates.
- Developed and executed promotional strategies using platform-specific advertising tools (eBay Promo Manager, Amazon Sponsored Products) to boost sales and traffic.
- Analyzed sales performance and customer behavior using platform analytics to refine pricing, inventory, and advertising tactics.
- Coordinated with logistics partners to ensure timely dispatch and delivery, reducing order issues and improving customer satisfaction.
Credit card sales executive
Hdfc Bank
04.2016 - 09.2019
- Acquired new customers by pitching HDFC Bank credit cards through telemarketing, email outreach, and direct client interaction across open markets and internal customer databases.
- Generated and nurtured sales leads, converting prospects into active cardholders by identifying needs and offering suitable solutions.
- Delivered persuasive product presentations detailing card benefits, pricing structures, and rewards programs, tailored to individual customer profiles.
- Consistently achieved and exceeded monthly and quarterly sales targets through proactive engagement and follow-ups.
- Managed customer relationships post-sale to drive card activation, increase usage, and build long-term loyalty.
- Cross-sold additional HDFC banking products based on customer profiles and transaction behaviors, enhancing overall portfolio value.
Education
MBA - Business Administration
Dublin Business School
Dublin, Ireland06.2024
BA - Arts
Indira Gandhi National Open University
India06.2019
Skills
- Data Analysis
- Sales Process Automation
- CRM Software
- Online Advertising and Promotion
- Event Management
- Point of Sale
- SEO
- Data Visualization
- Social Media Marketing
- Email Marketing
- Branding
- Integration of Online and Offline
- Adaptability and Flexibility
- Project Management
- Resilience
- Relationship Building
- Sales Techniques
- Customer Service
Certification
- Alison, Digital Marketing 101/201/301 (CPD Certified)
- FetchCourses.ie, Digital Marketing
- SEMrush Academy, SEO's Content Playbook
- SEMrush Academy, International SEO, Marketing Analytics, AI-Powered Marketing
Accomplishments
- Exceeded sales targets by 15%+ across multiple campaigns
- Spearheaded a 20% operations efficiency improvement at eBay
- Recognized for leadership and exceptional customer service in team-based environments
Skillset
Data Analysis, Sales Process Automation, CRM Software, Online Advertising and Promotion, Event Management, Point of Sale, SEO, Data Visualization, Social Media Marketing, Email Marketing, Online Advertising, Branding, Integration of Online and Offline, Adaptability and Flexibility, Project Management, Resilience, Relationship Building, Sales Techniques, Event Management, Customer Service
Personal Information
Hobbies: Passionate about wellness and self-awareness, with a strong interest in yoga, astrology, and mindfulness practices that support holistic living and mental clarity., Digitally engaged and trend-savvy, actively exploring social media trends, digital communities, and content strategies while staying updated with emerging online platforms., Energetic and creatively driven, enjoying recreational sports like badminton and finding inspiration through diverse music genres for focus, relaxation, and motivation.
References
References available upon request.
Timeline
Customer Assistant
SPAR Ireland
04.2023 - Current
E-Commerce Sales & Ops Specialist
Ebay, Amazon, Etsy
10.2019 - 12.2022
Credit card sales executive
Hdfc Bank
04.2016 - 09.2019
MBA - Business Administration
Dublin Business School
BA - Arts
Indira Gandhi National Open University
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