Mohamed Said Sheikh
Dublin,L
Summary
Results-driven Senior Human Resources Manager and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Highly motivated IT graduate seeking a help desk position to advance/utilize technical skills and provide excellent customer support. I have specific working experience for this job acquire from college lab training, and previous work experiences.
The professional experience that I have acquired as Sr. Human Resource Manager, I had to deal daily Employee counseling and service, Customer service and Complaint resolutions. My dedication to employer is shown by my ability to quickly adapt and execute tasks at hand. I have gone through numerous and challenging tasks that required fast deployment of new OS builds, fast thinking and problem solving.
Overview
9
9
years of professional experience
Work History
BT Data Centre Security Officer
Sharp Security Solutions
06.2022 - Current
Role:
- Establishing personal networks, Daily Reports, Reply Emails.
- Temperature and loose Cable checks, Fire Safety, Evacuation.
- Trainer, Badge Access, Monitoring, Emergency response team.
Amazon Data Centre Security Officer
Synergy Security Solutions
08.2021 - 03.2022
Role:
- Creating daily tickets, Assigning with Priority and Resolving them.
- Responding to system alerts/Alarms, and Health and Safety.
- Visitor Access Procedures and Security Escorting.
- Writing daily reports, Manage incoming/outgoing mails, Courier and Postal services.
Sr. Human Resource Manager
Fruit Some
02.2015 - 03.2016
Role:
- Employee services and counseling, Managing Performance, Training.
- Customer complaint resolutions, Communications, Apply HR Policies.
- Bench-marking state-of-the-art practices.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
Education
CompTIA A+ And CompTIA Network + - Information Technology
CDETB Ballyfermot Training Centre
Dublin, Ireland03.2023
MBA - Project Management
GEOMATIKA University College
Kuala Lumpur 10.2017
Bachelor of Arts - Degree in Human Resource Management
University Utara Malaysia (UUM)
Kedah, Malaysia 11.2014
Skills
- Communication skills in Multi-languages
- OS Win 10, Win11, Basic Linux, Windows, Server 2019
- Outlook, Open Office, Adobe
- McAfee Antivirus, Immunet Antivirus, Printers, Gmail, Google docs and a lot more
- Cisco Ip Communicator, Cisco Jabber
- Active Directory User accounts/GPO, Remote Desktop Support, DameWare
- Switch/Router config Network Printer Setup, Basic MS Server setup/config
- Understanding of TCP/IP, OSI, DNS, DHCP, VPN, Jira ticketing System
- Empathy and Customer service oriented
Timeline
BT Data Centre Security Officer
Sharp Security Solutions
06.2022 - Current
Amazon Data Centre Security Officer
Synergy Security Solutions
08.2021 - 03.2022
Sr. Human Resource Manager
Fruit Some
02.2015 - 03.2016
CompTIA A+ And CompTIA Network + - Information Technology
CDETB Ballyfermot Training Centre
MBA - Project Management
GEOMATIKA University College
Bachelor of Arts - Degree in Human Resource Management
University Utara Malaysia (UUM)
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