Michelle Fernandes
Dublin,Ireland
Summary
Energetic and friendly waitress, able to provide a positive environment and the best service to customers. Knowledge about food safety operations, and multitasking.
Able to work in a fast-paced place, including both small groups and large parties. Background in high-volume dining, customer service, and cash handling. Looking to take on a demanding role with room for improvement.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Waitress
Press Up Hospitality Group
03.2022 - Current
- Greeting and serving customers, Offering menu recommendations uponrequest, and Taking food and drinks orders using a POS ordering software.
Assistant Sales Manager
Rio de Janeiro
Rio de Janeiro
01.2012 - 01.2017
- Receive and serve customers with the purpose of finalizing sales andmaintaining their loyalty, Contact via telephone with suppliers, Execution of
- Purchases of artifacts for the store
- Assistance to the sales team
Sales Assistant
Nair Oliveira Tecidos
Rio de Janeiro
01.2008 - 04.2012
- Customer service, Customer registration and retention, Fashion Design
Hostess
CASACOR, Rio de Janeiro
Rio de Janeiro
08.2006 - 12.2009
Education
Advanced English Course - English
Delfin English School
Dublin, Leinster 10.2022 -
Advanced English Course, English - English
IBAT College
Dublin, Leinster 01.2022 - 08.2022
Master's degree - Customer Centric Marketing
ESPM - Escola Superior de Propaganda e Marketing
Rio de Janeiro, Brazil 09.2020 - 03.2022
Bachelor of Arts - Fashion Marketing & Business
Universidade Salvador
Salvador, Bahia, Brazil 01.2016 - 01.2018
Bachelor of Arts - Graphic Design
Pontifícia Universidade Católica do Rio de Janeiro
Rio de Janeiro, Brazil 01.2012 - 12.2015
Skills
- Efficient under pressure
- Strong communication
- Product inventory maintenance
- Outstanding customer service
- Hospitality expertise
- Organized and reliable
- Marketing and sales experience
Certification
QQI Level 5 component Certificate inCare SkillsFashion and SustainabilityImproving Your Listening SkillsLearning Personal BrandingStrategic Thinking
Languages
English
Advanced (C1)
Portuguese
Native
French
Beginner
Timeline
Advanced English Course - English
Delfin English School
10.2022 -
Waitress
Press Up Hospitality Group
03.2022 - Current
Advanced English Course, English - English
IBAT College
01.2022 - 08.2022
Master's degree - Customer Centric Marketing
ESPM - Escola Superior de Propaganda e Marketing
09.2020 - 03.2022
Bachelor of Arts - Fashion Marketing & Business
Universidade Salvador
01.2016 - 01.2018
Bachelor of Arts - Graphic Design
Pontifícia Universidade Católica do Rio de Janeiro
01.2012 - 12.2015
Assistant Sales Manager
Rio de Janeiro
01.2012 - 01.2017
Sales Assistant
Nair Oliveira Tecidos
01.2008 - 04.2012
Hostess
CASACOR, Rio de Janeiro
08.2006 - 12.2009
QQI Level 5 component Certificate inCare SkillsFashion and SustainabilityImproving Your Listening SkillsLearning Personal BrandingStrategic Thinking
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