Michelle Fernandes
Dublin,Ireland
Summary
Energetic and friendly waitress, able to provide a positive environment and the best service to customers. Knowledge about food safety operations, and multitasking.
Able to work in a fast-paced place, including both small groups and large parties. Background in high-volume dining, customer service, and cash handling. Looking to take on a demanding role with room for improvement.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Waitress
Press Up Hospitality Group
2022.03 - Current
- Greeting and serving customers, Offering menu recommendations uponrequest, and Taking food and drinks orders using a POS ordering software.
Assistant Sales Manager
Rio de Janeiro
Rio de Janeiro
2012.01 - 2017.01
- Receive and serve customers with the purpose of finalizing sales andmaintaining their loyalty, Contact via telephone with suppliers, Execution of
- Purchases of artifacts for the store
- Assistance to the sales team
Sales Assistant
Nair Oliveira Tecidos
Rio de Janeiro
2008.01 - 2012.04
- Customer service, Customer registration and retention, Fashion Design
Hostess
CASACOR, Rio de Janeiro
Rio de Janeiro
2006.08 - 2009.12
Education
Advanced English Course - English
Delfin English School
Dublin, Leinster 2022.10 -
Advanced English Course, English - English
IBAT College
Dublin, Leinster 2022.01 - 2022.08
Master's degree - Customer Centric Marketing
ESPM - Escola Superior de Propaganda e Marketing
Rio de Janeiro, Brazil 2020.09 - 2022.03
Bachelor of Arts - Fashion Marketing & Business
Universidade Salvador
Salvador, Bahia, Brazil 2016.01 - 2018.01
Bachelor of Arts - Graphic Design
Pontifícia Universidade Católica do Rio de Janeiro
Rio de Janeiro, Brazil 2012.01 - 2015.12
Skills
- Efficient under pressure
- Strong communication
- Product inventory maintenance
- Outstanding customer service
- Hospitality expertise
- Organized and reliable
- Marketing and sales experience
Certification
QQI Level 5 component Certificate inCare SkillsFashion and SustainabilityImproving Your Listening SkillsLearning Personal BrandingStrategic Thinking
Languages
English
Advanced (C1)
Portuguese
Native
French
Beginner
Timeline
Advanced English Course - English
Delfin English School
2022.10 -
Waitress
Press Up Hospitality Group
2022.03 - Current
Advanced English Course, English - English
IBAT College
2022.01 - 2022.08
Master's degree - Customer Centric Marketing
ESPM - Escola Superior de Propaganda e Marketing
2020.09 - 2022.03
Bachelor of Arts - Fashion Marketing & Business
Universidade Salvador
2016.01 - 2018.01
Bachelor of Arts - Graphic Design
Pontifícia Universidade Católica do Rio de Janeiro
2012.01 - 2015.12
Assistant Sales Manager
Rio de Janeiro
2012.01 - 2017.01
Sales Assistant
Nair Oliveira Tecidos
2008.01 - 2012.04
Hostess
CASACOR, Rio de Janeiro
2006.08 - 2009.12