Mia McElhatton
Waterford
Summary
Motivated First-Year College Student with diverse employment experience in retail, hospitality, beauty, customer service, reception, housekeeping, and healthcare. Developed a versatile skill set and strong customer service abilities while contributing to smooth operations in fast-paced environments. Committed to professional growth and eager to leverage existing skills in a part-time role that fosters development alongside academic studies.
Overview
7
7
Languages
1
1
Certification
3
3
years of professional experience
Work History
Pharmacy Sales Assistant
Boots
Ballina, Ireland
01.2026 - 06.2026
- Assisted customers in locating products and recommending suitable retail items to meet their needs.
- Welcomed customers, delivering helpful and professional service to enhance shopping experience.
- Processed purchases and handled cash and card transactions.
- Answered product enquiries and referred medical questions to pharmacist to ensure accurate information.
- Maintained organised shelves, product displays and stock levels.
- Ensured the shop floor remained clean, organised and presentable.
Waitress
The Glass House
Sligo, Ireland
08.2025 - 12.2025
- Served meals and beverages, actively ensuring customer satisfaction throughout the dining experience.
- Took food and drink orders accurately and efficiently.
- Welcomed customers, delivering friendly, attentive service to enhance the dining experience.
- Handled customer enquiries, accommodating requests to foster positive interactions.
- Worked collaboratively with kitchen and front-of-house staff during busy periods.
- Maintained clean and organised dining areas and service stations.
Sales Assistant
Intersport Elverys
Castlebar , Ireland
12.2023 - 10.2025
- Provided exceptional customer service in high-traffic retail setting, enhancing customer satisfaction
- Guided customers in product selection and sizing, ensuring informed purchases and positive shopping experiences
- Supported customers in fitting rooms to enhance shopping experience and supported the smooth running of daily store operations
- Oversaw stock replenishment processes in retail environment, pricing and product organisation
- Organised product displays and maintained cleanliness of shop floor, contributing to a welcoming shopping environment
- Developed strong communication, teamwork and problem-solving skills
Hotel Cleaner
Great National Hotel
Ballina, Ireland
04.2025 - 07.2025
- Cleaned and prepared guest rooms efficiently for new arrivals, ensuring a welcoming environment.
- Changed bed linen, replaced towels, and replenished guest supplies to provide a comfortable stay for guests.
- Maintained high cleanliness standards in hotel bedrooms and communal areas to enhance guest satisfaction.
- Executed cleaning tasks with precision and organisation across all areas of the hotel. while paying close attention to detail.
- Followed health, safety and hygiene procedures at all times.
- Reported maintenance issues and damaged items to management.
Hotel Receptionist
Great National Hotel
Ballina, Ireland
11.2024 - 03.2025
- Welcomed guests, ensuring a friendly and professional first point of contact that set a positive tone for their stay.
- Managed guest check-ins and check-outs, streamlining reservation enquiries to enhance overall guest experience.
- Facilitated guest requests by providing prompt assistance and guidance. and resolved issues promptly to ensure satisfaction during their stay.
- Assisted guests with requests, queries and any issues during their stay.
- Provided information about hotel facilities, services and local attractions.
- Processed payments and maintained accurate booking records.
Sales Assistant
Sunrise Studio
Ballina, Ireland
08.2024 - 09.2024
- Welcomed clients, delivering friendly, professional customer service to enhance their experience.
- Communicated effectively with clients and colleagues, fostering a positive customer experience.
- Supported appointment scheduling, time management and daily organisation.
- Assisted staff with daily studio operations and administrative tasks, contributing to overall efficiency.
- Demonstrated effective multitasking skills while collaborating with colleagues in high-pressure environments.
- Maintained clean, organised and presentable work areas.
Education
Bachelor of Arts - Honours of bachelors of laws, legum baccalaureus
South East Technological University
Waterford Ireland01-2030
Skills
- Customer service
- Customer relationship management
- Customer engagement
- Customer assistance
- Customer enquiries handling
- Product knowledge
- Stock management
- Stock replenishment
- Inventory control
- Merchandising
- Visual merchandising
- Shop floor management
- Product presentation
- Time management
- Appointment scheduling
- Record keeping
- Data entry
- Administrative support
- Telephone communication
- Email correspondence
- Document management
- Verbal communication
- Written communication
- Interpersonal skills
- Teamwork
- Team collaboration
- Active listening
- Business communication
- Conflict resolution
- Relationship building
- Client relations
- Multitasking
- Organisational skills
- Reliability
- Punctuality
- Flexibility
- Adaptability
- Initiative
- Self-motivation
- Problem solving
- Critical thinking
- Attention to detail
- Working independently
- Working independently
Languages
English
First Language
Irish
Proficient
C2
Arabic
Beginner
A1
Afrikaans
Beginner
A1
Hindi
Beginner
A1
Spanish
Advanced
C1
French
Intermediate
B1
Certification
Beauty & Professional Qualifications
- ITEC Beautician Qualification
- Beauty Therapy Training
- Nail Technology Certificate
- Eyelash Extension Training
- Spray Tanning Training
- Manicure Certification
- Pedicure Certification
- Gel Polish Training
- Acrylic Nail Training
Health & Safety
- First Aid Certificate
- Manual Handling Certificate
- Food Safety Certificate
- HACCP Training
- Fire Safety Training
- Health and Safety Training
- Infection Prevention and Control
- Workplace Hygiene Training
Business & Professional Development
- Customer Service Training
- Data Protection Training
- IT Skills Certificate
Driving Licence
- Full Irish Driving Licence
Interests
Beauty and skincare
Fashion and styling
Music
Travelling
Photography
Personal development
Accomplishments
Academic Excellence – Leaving Certificate 2026
- Achieved five Grade 1s in Higher Level subjects.
- Achieved Grade 2 in Higher Level Business and Physics.
- Achieved Grade 3 in Higher Level Spanish.
- Successfully progressed to third-level education at SETU.
Professional Development
- Achieved an ITEC Beautician qualification.
- Gained experience in six different roles.
- Developed transferable skills across retail, hospitality, beauty and healthcare.
- Successfully balanced employment and academic commitments.
Personal & Professional Growth
- Developed excellent customer service and communication skills.
- Demonstrated adaptability across different working environments.
- Developed strong organisational and time-management abilities.
- Demonstrated initiative, reliability and a willingness to learn.
- Built confidence working independently and as part of a team.
Timeline
Pharmacy Sales Assistant
Boots
01.2026 - 06.2026
Waitress
The Glass House
08.2025 - 12.2025
Hotel Cleaner
Great National Hotel
04.2025 - 07.2025
Hotel Receptionist
Great National Hotel
11.2024 - 03.2025
Sales Assistant
Sunrise Studio
08.2024 - 09.2024
Sales Assistant
Intersport Elverys
12.2023 - 10.2025
Bachelor of Arts - Honours of bachelors of laws, legum baccalaureus
South East Technological University