Rachel Finnerty
Ballaghaderreen
Summary
Dedicated Pharmacy Sales Assistant with strengths in customer engagement and product knowledge. Delivers personalised service by addressing customer needs and providing tailored product recommendations. Committed to fostering a positive shopping experience and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Sales Assistant
Ballagh Pharmacy
Ballaghaderreen, Ireland
08.2022 - Current
- Greeted customers and provided information on personal medications and over-the-counter pharmacy products to enhance their shopping experience.
- Resolved customer complaints with empathy and professionalism, ensuring satisfaction and fostering loyalty.
- Processed sales transactions efficiently using the till, ensuring accurate handling of cash and card payments.
- Managed pharmacy cash register, processed payments, and reconciled daily financial transactions.
- Guided patients through medication regimes with empathetic support, addressing queries to promote safe and effective medication use.
- Instructed customers on dosage information and safe medication use.
- Utilised pharmaceutical knowledge to recommend suitable alternatives when specific medications were unavailable.
- Listened attentively to customer concerns, providing guidance on treatment for minor ailments and illnesses.
- Handled sensitive customer information with discretion, maintaining confidentiality and trust.
- Responded to telephone inquiries and provided information about order status, shop hours and pharmacy procedures.
- Trained new pharmacy assistants, sharing knowledge and best practices to enhance team skills.
- Managed stock levels, conducted inventory checks, and reordered supplies to maintain optimal stock levels.
- Monitored expiration dates of medications on shelves, ensuring the disposal of out-of-date products to uphold safety standards.
- Restocked shelves and prepared expired drugs for return.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Maintained a clean and organised pharmacy environment, complying with health and safety regulations.
- Kept pharmacy areas organised to promote better staff productivity.
- Assisted pharmacists with administrative tasks, including filing prescriptions and organising patient records.
- Arranged orderly pharmacy storage for ease of item retrieval.
- Notified patients of completed prescriptions for collection.
- Identified and counted drugs for new prescriptions, refills and clinical trials under pharmacist supervision.
- Prepared correct quantities of medication to pharmacist instructions.
- Handled cash register closing duties to prepare for next shift.
- Offered personalised customer service, responding to queries and recommending products suited to individual health needs.
- Collaborated with healthcare professionals to deliver integrated patient care and support.
- Offered personalised customer service, responding to queries and recommending products suited to individual health needs.
Education
Leaving cert -
St.Nathys College
Ballaghaderreen, RN01-2022
Skills
- Pharmaceutical knowledge
- Medication management
- Inventory management
- Inventory control
- Clinical waste disposal
- Cash handling
- Customer service
- Exceptional customer service
- Patient interaction
- Product recommendations
- Data processing
- Basic computer skills
- Problem solving
- Confidentiality assurance
- Attentive listener
Certification
- Full Irish Driving Licence
- OTC drug sales assistant certified
Timeline
Pharmacy Sales Assistant
Ballagh Pharmacy
08.2022 - Current
Leaving cert -
St.Nathys College