Mei-Lin Chung
Graiguecullen
Summary
Seasoned Credit Collections Analyst possessing strong analytical, problem-solving, and negotiation skills. Hands-on experience with credit control procedures, risk analysis, and working closely with customers to manage their accounts effectively. Reliable and focused on improving collection processes to mitigate bad debt risks. Notable impact includes streamlining collections workflows for improved efficiency in previous roles.
Experienced in part-time human resource management. Demonstrated ability to effectively handle HR tasks and support company personnel. Proficient in recruiting, onboarding, and employee relations. Seeking continued growth and development in HR field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Credit Collections Analyst
CMOS LTD (Credit Management Outsource Solutions)
Dublin
2024.07 - Current
- Reviewed customer accounts and identified delinquent payments.
- Maintained updated records of collection activity, including calls, emails, and other correspondence.
- Negotiated payment arrangements with customers to resolve past due balances.
- Prepared reports summarizing collections activities for management review.
- Controlled the process of collecting overdue payments from customers in a timely manner.
- Initiated legal action against delinquent customers when appropriate.
- Received payment and posted to appropriate customer accounts.
Human Resource Assistant
Msika
Dublin
2019.01 - Current
- Oversaw setting and overseeing the execution of the company's overall people strategy
- Oversaw onboarding and offboarding employees
- Maximizing employees' potential to meet and shape the company's values
- Recruited and trained employees.
English Teacher
Little Canada
Hualien
2021.01 - 2023.06
- Lesson plan preparation, setting and distributing tasks.
- Marking and preparing student communication books.
- Provided feedback on written assignments submitted by students.
- Encouraged self-expression among learners through oral presentations or role plays.
Teacher
Jian Cram School
Hualien
2017.01 - 2021.01
- Directed and operated the school's staff.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Recruited and trained new teachers.
Teaching Assistant
National Dong-Hwa University
Hualien
2018.01 - 2020.01
- Corrected students' assignments, prepared corrected assignments PPT to teach in class, taught communication skills.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Graded assignments, tests and papers according to teacher instructions.
Catering Assistance
Step One Recruitment
Dublin
2013.01 - 2015.01
- Welcomed and attended to customers in a professional manner, served food, cleared and cleaned restaurant tables after customers and attended food safety and hygiene sessions.
Warehouse General Operator
QED Recruitment
Dublin
2012.01 - 2014.01
- Packed, weighed fruits and labelled packages.
Education
Master's in Business Administration (International Business) -
National DongHwa University
Shoufeng, Hualien, Taiwan, R.O.C05.2022
Bachelor's Degree in Business Administration (Management Science and Finance) -
National DongHwa University
Shoufeng, Hualien, Taiwan, R.O.C05.2020
English Language Learning 2(ELL) -
Bow Valley College
Calgary, AB, Canada12.2015
Diploma in Business -
NED Training Center
Dublin, Co. Dublin, Republic of Ireland12.2014
St. Patrick's Academy
Sunny Side, Blantyre, Malawi12.2010
Skills
- Teaching and coaching
- Cash Flow Management
- Negotiation
- Legal Compliance
- Payment posting
- Investigation due diligence
- Call center background
- Effective Communication
- Analytical Problem Solving
Certification
- General Data Protection Training
- Understanding GDPR
- Information security new joiners course
- Equality, Diversity and Inclusion Awareness
Languages
English
First Language
Chinese (Mandarin)
Elementary (A2)
A2
Activities
07/01/15, Volunteer Catering Assistant, Calgary, Canada, Served food and cleaned the canteen
Hobbies and Interests
- Swimming
- Music
- Traveling
- Making new friends
References
References available upon request.
Timeline
Credit Collections Analyst
CMOS LTD (Credit Management Outsource Solutions)
2024.07 - Current
English Teacher
Little Canada
2021.01 - 2023.06
Human Resource Assistant
Msika
2019.01 - Current
Teaching Assistant
National Dong-Hwa University
2018.01 - 2020.01
Teacher
Jian Cram School
2017.01 - 2021.01
Catering Assistance
Step One Recruitment
2013.01 - 2015.01
Warehouse General Operator
QED Recruitment
2012.01 - 2014.01
- General Data Protection Training
- Understanding GDPR
- Information security new joiners course
- Equality, Diversity and Inclusion Awareness
Master's in Business Administration (International Business) -
National DongHwa University
Bachelor's Degree in Business Administration (Management Science and Finance) -
National DongHwa University
English Language Learning 2(ELL) -
Bow Valley College
Diploma in Business -
NED Training Center
St. Patrick's Academy
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