Niamh Pizzuto
Longford
Summary
Seasoned management executive with a proven track record in strategic planning, team leadership and operational oversight. Strengths include driving organizational performance through process improvements and innovative growth strategies. Previous work has demonstrated ability to build strong relationships with stakeholders, effectively manage resources, and streamline operations for optimal business results.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Credit Management Executive
Credit Management Outsource Solutions –
Dublin, Ireland
11.2020 - Current
- Facilitated seamless interaction across diverse organizational levels.
- Led and mentored new employees to enhance their understanding of company programs reducing product knowledge gaps by 45%.
- Directed department operations to synchronize goals and resources with organizational objectives.
- Provided direct management of key functional managers and executives in business unit.
- Created performance metrics to track progress against goals and objectives improving quality output by 15-20%.
- Evaluated employees' skills sets to guide decisions regarding promotions and additional training.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured accuracy of records by maintaining comprehensive documentation for all collection activities.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Analyzed financial statements of debtors to determine feasible payment solutions, with reviewed debtors seeing a atavism rate of less than 5%.
Credit and Collection Officer
Abtran
Cork, Ireland
04.2019 - 11.2020
- Draft daily and weekly reports for company review.
- Enhanced team capabilities by facilitating workshops focused on technical workflows, sales techniques, and customer interaction skills.
- Evaluated and recommended improvements for system updates before deployment.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Negotiated credit extensions and waivers when necessary.
- Investigated disputed items on client accounts and provided resolution when necessary.
- Maintained high-quality customer interactions with commercial clients using diverse communication platforms.
- Supported customers with online billing, access, and account issues.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Senior Bartender
Glenroyal Hotel
Kildare, Kildare
04.2018 - 04.2019
- Developed strategic plans for events designed to enhance foot traffic and revenue generation.
- Compiled and submitted comprehensive sales reports to the Financial Controller for decision-making.
- Formulated creative ideas to drive sales growth.
- Handled financial transactions with precision, maintaining accurate records.
- Conducted trainings for both new and current staff on updated food and beverage offerings.
- Enhanced bookkeeping skills related to till handover and payment processing.
- Involved in managing stock orders in the store and liaising with various suppliers, retailers, and wholesale companies weekly.
- Worked closely with senior event personnel to oversee readiness of spaces for diverse client requirements.
Education
International Diploma - Credit Management
University College Dublin
Dublin04-2021
Bachelor of Arts - Irish, Geography, Music
St. Patricks Drumcondra
Dublin05-2016
Skills
- Corporate communications
- Cross-functional team leadership
- Innovation management
- Operations management
- Human resources management
- Organizational change
- Financial Reporting
- Detail Orientated
- Performance evaluation
- Executive coaching
Affiliations
- Microsoft Suite Proficient and adaptable to computer systems
- Previously First Aid, Lifeguard & Cardiac First response Qualified can renew on request
- Was published with college as an Irish Poet in 2013
Timeline
Credit Management Executive
Credit Management Outsource Solutions –
11.2020 - Current
Credit and Collection Officer
Abtran
04.2019 - 11.2020
Senior Bartender
Glenroyal Hotel
04.2018 - 04.2019
International Diploma - Credit Management
University College Dublin
Bachelor of Arts - Irish, Geography, Music
St. Patricks Drumcondra
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