Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mark Bergin

Retail Manager
Moycullen

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience
1
1
Language

Work History

General Manager

Kavanagh’s SuperValu
Moycullen , Galway
2007.09 - 2023.10
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.

Management Trainee

Kavanagh Retailing Group
Clifden/Claremorris/ Northern Ireland , Galway/Mayo/UK
2002.05 - 2007.09
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Conceptualized innovative sales solutions to increase company revenue.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Organized projects and contests to increase sales and encourage exceptional customer service.
  • Sat in on disciplinary hearings to learn about conflict resolution in workplace.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Education

Honours Degree Bachelor of Business Studies - Business Studies

Dublin Institute of Technology
Augnier Street Dublin
09/2007 - 06/2011

Skills

Performance improvement

undefined

Languages

English

Timeline

General Manager

Kavanagh’s SuperValu
2007.09 - 2023.10

Management Trainee

Kavanagh Retailing Group
2002.05 - 2007.09

Honours Degree Bachelor of Business Studies - Business Studies

Dublin Institute of Technology
09/2007 - 06/2011
Mark BerginRetail Manager