Mark Bergin
Retail Manager
Moycullen
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Language
Work History
General Manager
Kavanagh’s SuperValu
Moycullen, Galway
09.2007 - 10.2023
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Management Trainee
Kavanagh Retailing Group
Clifden/Claremorris/ Northern Ireland , Galway/Mayo/UK
05.2002 - 09.2007
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Conceptualized innovative sales solutions to increase company revenue.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Education
Honours Degree Bachelor of Business Studies - Business Studies
Dublin Institute of Technology
Augnier Street Dublin 09/2007 - 06/2011
Skills
Performance improvement
Relationship building
Budget administration
Operations management
Exceptional interpersonal communication
Coaching and mentoring
Recruitment
Verbal and written communication
Staff training/development
Project Management
Timeline
General Manager
Kavanagh’s SuperValu
09.2007 - 10.2023
Management Trainee
Kavanagh Retailing Group
05.2002 - 09.2007
Honours Degree Bachelor of Business Studies - Business Studies
Dublin Institute of Technology
09/2007 - 06/2011