Emmet Falkiner

Customer Service Expertise: Over 5 years of hands-on experience in providing excellent customer service in a fast-paced retail environment. Skilled in handling inquiries, resolving complaints, and maintaining a friendly and professional.

Checkout and Point of Sale (POS) Systems: Proficient in operating cash registers, processing transactions, and managing cash and card payments efficiently. Knowledgeable in handling refunds, exchanges, and sales promotions.

Merchandising & Stock Management: Experienced in managing stock levels, ensuring products are properly displayed, and maintaining attractive store layouts. Adept at organizing inventory, restocking shelves, and implementing seasonal or promotional displays.

Product Knowledge: Strong understanding of alcoholic beverages, including wines, spirits, and beers, as well as non-alcoholic products. Able to assist customers with product recommendations and provide expert advice on available selections.

Team Collaboration & Communication: Collaborative team player who can work effectively with colleagues and management. Skilled in maintaining clear and positive communication, both with customers and within a team environment.

Cash Handling & Accuracy: Consistently demonstrated accuracy in handling cash and managing the till, with a strong focus on minimizing errors and discrepancies.

Health & Safety Compliance: Familiar with health and safety regulations within a retail environment, ensuring all store operations are in line with company policies and legal requirements.