Luca Zucca
Dublin
Summary
Payment agent, with a background in accountancy, currently working at Accenture. Motivated, confident, keen to learn and with strong attention to detail as well as excellent inter-personal skills. Proven ability to work under high workload and stringent deadlines with excellent organizational skills. I like to describe myself as a “positively” ambitious person, always ready to face new challenges with an optimistic attitude and great enthusiasm, in order to grow up either as an employee and as a person
Overview
19
19
years of professional experience
Work History
Corporate Action Analyst
Infosys BPM Limited
Dublin
08.2023 - Current
- Responsible for creating and updating mandatory and voluntary corporate actions (Annual General Meetings, Dividend, Rights Issues, Stock Splits, Mergers, and Takeovers, etc) Sourcing local media for Corporate Actions via CSDs, paying agents, national financial newspapers, companies, and stock exchanges for EMEA and North America Area.
- Operate with custodian’s banks, transfer agents, brokers/dealers, business partners, and clients.
- Manage high-pressure, time-sensitive, and confidential (non-public) information.
Payment Processing Analyst
Deutsche Bank International Corporate Services (Ireland) Limited
01.2023 - 07.2023
- Process of time-critical, complex transactions all types of payments including physical cash/valuables on behalf of the bank’s internal and external clients, cash-related investigations involving
- Respond to inquiries from clients and internal stakeholders on cash payments before and after execution.
- Undertakes the complete and accurate capturing of payment transactions ensuring that all payment-related information and relevant parties are processed according to established
Service Level Agreements (SLAs) and industry guidelines.
PAYMENT SUPPORT SPECIALIST
Accenture
Dublin
04.2020 - 12.2022
- Assisting the user and the with payment, billing system, and other queries.
- ·Provide quality customer service by achieving consistent customer satisfaction.
- Communicate relevant information on timely basis to Senior Agent & Team Lead and escalate issue.
GENERAL OPERATIVE
Team Obair recruitment
Dublin
07.2019 - 03.2020
- Prepares orders by processing requests and supply orders; pulling materials; and packing boxes.
- Working at an assembly line where you pack products into containers.
- Implement warehouse cleanliness and safety protocols.
- Processing and moving stock.
TRAVEL AGENT
TravelGenio.com
Madrid
09.2015 - 03.2018
- Responding promptly to customer inquiries via telephone and email.
- Monitoring the booking system.
- Ensuring that the booking procedures followed industry standards.
- Experience with GDS, Amadeus, Galileo & Sabre.
MANAGING PARTNER
Drink Service S.a.S
07.2005 - 07.2015
- Working on Ho.Re.Ca channel, meet and propose to customers all new products available and create purchase contracts both with clients and suppliers, calculating the profit margin of the products.
- Recording and maintaining a company's daily financial transactions, cash flow as recording, money coming in money coming out, invoicing, and bookkeeping as preparing financial statements for the year.
- ·Procurement and purchasing, supervised material flow, storage, and global order fulfillment track inventory.
- Unloaded, picked, staged, and loaded products for shipping and stocktaking.
Education
DIPLOMA IN ACCOUNTING AND FINANCE -
Dublin Business School
08.2022
5 YEARS DIPLOMA ELECTRONIC TELECOMMUNICATION -
ITIS G.Marconi
01.2005
Certificate In Fund Accounting -
Dublin Business School
PROFESSIONAL CERTIFICATION (COMM0112) MARKETING AND COMMUNICATION -
Grupo CDM School
Skills
- MS Office expertise
- Bloomberg
- Excellent organizational and planning skills
- Excellent customer service skills
Other
Completed the curse in Accounting and Finance to the DBS School, I would focus in a future in finances roles related.
Languages
- Italian, mother tongue
- English, Proficiency
- Spanish, advanced
- Portuguese, basic
Hobbies and Interests
- Studied music at Namm for two years, played for several years in various band in my hometown.
- Played football for some years, still following matches
Timeline
Corporate Action Analyst
Infosys BPM Limited
08.2023 - Current
Payment Processing Analyst
Deutsche Bank International Corporate Services (Ireland) Limited
01.2023 - 07.2023
PAYMENT SUPPORT SPECIALIST
Accenture
04.2020 - 12.2022
GENERAL OPERATIVE
Team Obair recruitment
07.2019 - 03.2020
TRAVEL AGENT
TravelGenio.com
09.2015 - 03.2018
MANAGING PARTNER
Drink Service S.a.S
07.2005 - 07.2015
DIPLOMA IN ACCOUNTING AND FINANCE -
Dublin Business School
5 YEARS DIPLOMA ELECTRONIC TELECOMMUNICATION -
ITIS G.Marconi
Certificate In Fund Accounting -
Dublin Business School
PROFESSIONAL CERTIFICATION (COMM0112) MARKETING AND COMMUNICATION -
Grupo CDM School
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