Lisa Hughes
Dublin
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Department Manager
Arnotts
Dublin
11.2000 - Current
- Lead and manage a team of 30 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Organized and coordinated training sessions for new employees.
- Provided coaching and mentorship programs for staff members.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Prepared detailed reports on stock levels, discrepancies, and potential shortages.
- Monitored stock movements in the warehouse to ensure efficient operations.
- Assisted with cycle counts to maintain accurate inventory levels.
- Analyzed data from sales trends to forecast future needs for stock replenishment.
- Resolved problems related to incorrect shipments, damaged products.
- Advised management on inventory levels that need adjustment according to demand.
Education
Some College (No Degree) -
Oxford
Westmorland Street College Skills
- Workforce Management
- Policy Implementation
- Performance Management
- Operations Management
- Staff Development
- Time Management
- Sales management
- Brand Management
- Sales Techniques
- Verbal and written communication
- Performance Evaluations
- Staff Training and Development
References
References available upon request.
Timeline
Department Manager
Arnotts
11.2000 - Current
Some College (No Degree) -
Oxford
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