Leslie Sharon Lusila Wowo
Training Manager
Portlaoise,LS
Summary
Dynamic Training Manager with a proven track record at LinkedIn, enhancing customer success through effective onboarding and project management. Expert in content design and curriculum development, with a flair for communication and customer education.
Overview
9
9
years of professional experience
Languages
English
Full Professional
French
Native or Bilingual
Dutch
Native or Bilingual
Skills
- Onboarding
- Project management
- Content design
- Curriculum development
- Communication
- Customer Education
- Camtasia
- Wellsaid
- Articulate 360
- D365
- Oracle
- Salesforce
Work History
Training Manager
LinkedIn
09.2022 - Current
- Design and deliver live and on-demand training sessions for LinkedIn Talent Solutions customers, driving product adoption and engagement.
- Develop and localize training content in French and Dutch, ensuring accessibility and effectiveness for diverse audiences.
- Create customized learning materials, including presentations, video tutorials, and interactive guides, tailored to customer needs.
- Lead awareness and branding campaigns to elevate the visibility of the training team, leveraging internal communication channels and LinkedIn’s platform.
- Collaborate with cross-functional teams to align training programs with business goals, enhancing customer experience and satisfaction.
- Identify opportunities for process improvement, implementing initiatives to optimize training effectiveness and customer success.
Global Communications Lead, ERG
LinkedIn
07.2022 - 07.2024
- Developed, presented and built leadership support for comprehensive communications plan.
- Aligned messaging across multiple platforms to ensure consistency in tone, voice, style, and visual elements of communications materials.
- Developed strategic creative direction to advance ERG brand and continued to evolve and support changing needs.
- Implemented analytics tools to measure the effectiveness of communication strategies and make data-driven decisions.
- Collaborated with cross-functional ERG's for successful event launches and promotional initiatives.
Billing Support Analyst
LinkedIn
03.2021 - 08.2022
- Assisted BENELUX clients, addressing billing inquiries and providing clear, actionable guidance on payment methods, invoice processes and account updates.
- Simplified complex financial processes, offering tailored explanations that empowered clients to better understand and manage their billing needs.
- Utilized multiple communication channels, including email, chat and phone to ensure seamless client support and maintain a high standard of service delivery.
- Identified patterns in customer queries, proposing process improvements and training opportunities to enhance overall client experience.
- Demonstrated problem-solving and multitasking abilities, ensuring timely and accurate resolution of credit and debit memo concerns.
Dutch Merchant Support
EBay
06.2020 - 03.2021
- Responsible for the Dutch Market: Assisting Sellers with best practices on the platform.
- Assisted to find opportunities & growth of on sales and various markets
- Provided support with Technical escalations tools & listings
- Assisted with the mediation between seller and buyers
- General inquiries via various support channels (Email, Phone)
CUSTOMER SERVICE COORDINATOR
Teleflex Medical
10.2018 - 11.2019
- Responded to customer needs of BENELUX market through various communication channels.
- Coordinated order processing, shipping, returns and delivery schedules to ensure timely delivery of products to customers and prompt problem solving.
Customer Service Representative
DKV
02.2017 - 02.2018
- Managed clients of BENELUX market through various communication channels
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager
Interscholastic Licensing Company
04.2016 - 02.2017
- Maintained partnership with Reebok
- Assisted clients with website set-up, customization and sample selection
- Informed clients regarding stock and processing times
- Analyzed the performance of each business
- Provided administrative support to Sales manager
Education
High School Diploma -
GO! KTA Kapellen
Kapellen, Belgium06-2011
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