Summary
Overview
Work History
Education
Languages
Timeline
Generic

Alena Cullagh

Portlaoise,LS

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms etc. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Hotel Reservations Agent

Dalata Hotel Group
09.2022 - Current
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enforced policies and procedures to increase efficiency.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Prepared reports on calls, bookings, chats and cancellations

Bonus Control Administrator

Sporting Bet MLB
04.2010 - 04.2014
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Entered and maintained departmental records in company database.
  • Collected, validated, and distributed information to employees.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.

Education

Bachelor of Arts - English Language And Literature

AAB University
Kosovo
09.2008

Languages

Albanian, English, Serbian, German, Spanish
Native language
English
Proficient
C2

Timeline

Hotel Reservations Agent

Dalata Hotel Group
09.2022 - Current

Bonus Control Administrator

Sporting Bet MLB
04.2010 - 04.2014

Bachelor of Arts - English Language And Literature

AAB University
Alena Cullagh