Lesley Cleere
Kilkenny
Summary
Proactive Shopping Centre Manager known for developing effective marketing strategies and organizing community events. Strong focus on enhancing tenant relations and optimizing budget management to drive operational success.
Overview
25
25
years of professional experience
Work History
Shopping Centre Manager
Colliers
Kilkenny, Ireland
10.2007 - Current
- Managed daily operations of shopping centre to ensure smooth functioning.
- Managed daily operations of shopping centre to ensure smooth functionality.
- Coordinated tenant relations and addressed concerns for improved satisfaction.
- Oversaw property maintenance and scheduled regular inspections to maintain standards.
- Developed marketing strategies to enhance visibility and attract new tenants.
- Implemented budget management practices for effective financial oversight.
- Organized community events to engage shoppers and promote the centre's offerings.
- Collaborated with vendors for maintenance services and supply procurement.
- Developed strategies to increase sales and improve customer satisfaction levels.
- Conducted regular inspections of the premises to ensure safety regulations were met and maintained a safe environment for shoppers.
- Directed maintenance operations for all areas of the shopping center, such as parking lots, sidewalks, landscaping, and interior spaces.
- Implemented policies and procedures governing store operations within the shopping center's guidelines.
- Analyzed financial data to ensure budget compliance and identify potential cost savings opportunities.
- Developed relationships with local businesses within the community to foster support for the shopping center.
- Monitored security procedures to prevent theft or other criminal activities within the property's premises.
- Negotiated contracts with external contractors for various services related to building maintenance or repairs.
Account Manager - Harvey Nichols
Sisley
London, UK
02.2001 - 11.2006
- Collaborated with team members to create engaging promotional displays and events.
- Trained new staff on product knowledge and customer service techniques.
- Handled customer inquiries and resolved issues in a timely manner.
- Maintained a clean and organized sales environment to enhance customer experience.
- Greeted customers and provided excellent customer service.
- Educated clients on skin conditions, treatments and products to grow sales.
- Supported profitability by upselling products and services and processing sales.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Supported paradigm shift to treatments and kept company brands at top of providers' minds through robust educational programs and consistent follow-up.
- Achieved sales performance targets at quota on average and consistently increased product line market share.
- Cultivated productive business relationships with physicians and treating staff to sustain consistent revenue for dermatology products.
- Captured new business through personalized approach and group events such as lunch-and-learns.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
High School Diploma -
Presentation
Kilkenny06-1997
CIBTAC,CIDESCO,ITEC - Cosmetology
School Of Beauty
Kilkenny05-1998
Some College (No Degree) - Nutrition Sciences
IINH
DublinSome College (No Degree) - Digital Communications And Media
Carlow College
CarlowSkills
- Budget management
- Tenant relations
- Property maintenance
- Marketing strategies
- Contract negotiation
- Customer relationship management
- Event organization
- Vendor collaboration
- Sustainability practices
- Waste reduction
- Energy efficiency
- Community engagement
- Emergency preparedness
- Facilities management
- Social media marketing
- Multitasking Abilities
- Team building
Accomplishments
- Team Spirit & Leadership Award
- Company Health & Safety Award UK & ROI
Timeline
Shopping Centre Manager
Colliers
10.2007 - Current
Account Manager - Harvey Nichols
Sisley
02.2001 - 11.2006
High School Diploma -
Presentation
CIBTAC,CIDESCO,ITEC - Cosmetology
School Of Beauty
Some College (No Degree) - Nutrition Sciences
IINH
Some College (No Degree) - Digital Communications And Media
Carlow College
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