Robert Mc Grath
Midleton,County Cork
Summary
A reliable, capable and enthusiastic individual. Successful team worker who also possesses the ability to work under own initiative. Time management and remaining reliable are of great importance to me.
Experienced in management and co-ordination roles, helping to support, develop and motivate teams to do better and to drive continuous improvements and increase effectiveness within the company.
Currently looking to join a suitable organization that rewards hard work and offers opportunities of a good work life balance
Overview
21
21
years of professional experience
Work History
Shopping Centre Manager
Urban Green Private
Cork, County Cork
02.2024 - Current
- Oversaw all administrative tasks for efficient centre management.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Spearheaded training programmes to enhance employee performance.
- Performed risk assessments, ensuring safe environment for both staff and visitors.
- Conducted regular audits for maintaining high standards of cleanliness and safety.
- Implemented new operational systems for smoother centre functioning.
- Fostered positive working environment through effective leadership techniques.
- Managed staff rotas, ensuring full coverage during opening hours.
- Built strong relationships with local businesses resulting in beneficial partnerships.
- Liaised with external relations to coordinate fundraising activities.
- Liaised with senior management and provided ongoing reports to share business performance.
- Planned centre activities and recreational programmes based on identified patron needs.
- Addressed queries and resolved issues to streamline communication.
Deputy store manager
Tesco
Midleton, County Cork
08.2022 - 02.2024
- Assisted in recruitment process to bring in dynamic talent into the workforce.
- Ensured adherence to legal standards by maintaining accurate records and documentation of transactions.
- Upheld company policies at all times whilst dealing with staff or customers' issues.
- Improved store operations by implementing effective inventory management techniques.
Store Manager
Collins Centra
Drimoleague
07.2021 - 06.2022
- Prepared rotas and administered payroll for large store.
- Developed new promotions and product lines to exceed sales targets.
- Forecasted sales performance to effectively budget and order stock.
- Delivered quality service with friendly and professional demeanour.
- Revamped store appearance, including merchandising and displays, signage, decorations and cleaning to reflect seasonal trends and store branding.
- Completed audits and risk assessments to achieve regulatory compliance.
- Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
- Evaluated team performance and handled disciplinary actions.
- Trained and supervised team to deliver on store sales targets.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Coached underperforming employees improving their job performance significantly.
- Streamlined operations to maximise efficiency and minimise waste.
Senior Ambient Manager
Caulfields Supervalu
Bandon, Co.Cork
11.2019 - 06.2021
- Optimised team training and staff development.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Thrived in fast-paced environment with energy and enthusiasm.
- Created plans and communicated deadlines to complete projects on time.
Fresh Food Manager
Riordans Supervalu
Fermoy, Co.Cork
08.2018 - 11.2019
- Set prices based on market capacity and demand to achieve revenue targets.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Stored stock safely and securely to maintain quality of goods.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
Catering and Housekeeping Assistant
Marymount
Curraheen, Co.Cork
09.2014 - 08.2018
- Completed all cleaning tasks as requests by management within set timeframes and to high-quality standards.
- Attended meetings with management to obtain information on priorities and cleaning tasks to complete.
- Prepared dishes for serving by arranging plates as instructed by head chefs.
- Identified cleaning efficiencies to reduce average room preparation times.
- Inspected machinery routinely in line with established hygiene standards.
- Implemented Infection Prevention and Control (IPC) policies to limit health risk.
- Trained Team on cleaning machinery to guarantee reliable functioning.
Trainee Manager / Ambient Manager
Ryan's SuperValu
Co.Cork
02.2004 - 09.2014
- Handled staff disciplinaries calmly, professionally and in line with strict business processes.
- Aided management of employee matters, including holidays, work schedules, internal issues and complaints.
- Worked cross-functionally to resolve customer issues and ensure integrity of customer experience remained intact.
- Assisted management in employee onboarding and communicating best practices.
- Assisted with day-to-day operations and completed assigned management tasks.
- Learned about conflict resolution and shadowed management completing disciplinary hearings.
- Gained skills, knowledge and experience working across various departments including production, marketing and operations.
- Researched market and trends to inform strategic planning and decision-making.
Education
Certificate of Higher Education -
Colaiste Iosaef Secondary School
Kilmallock, LimerickSkills
- Inventory Control
- Results-based Leadership
- Training And Development
- Sales KPI Management
- Long Term planning
- Excellent Communication Skills
- Ability to Multitask
- Hard Worker
- Team Player
- Employee training
- Sales team motivation
- Promotional campaigns
Timeline
Shopping Centre Manager
Urban Green Private
02.2024 - Current
Deputy store manager
Tesco
08.2022 - 02.2024
Store Manager
Collins Centra
07.2021 - 06.2022
Senior Ambient Manager
Caulfields Supervalu
11.2019 - 06.2021
Fresh Food Manager
Riordans Supervalu
08.2018 - 11.2019
Catering and Housekeeping Assistant
Marymount
09.2014 - 08.2018
Trainee Manager / Ambient Manager
Ryan's SuperValu
02.2004 - 09.2014
Certificate of Higher Education -
Colaiste Iosaef Secondary School
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