Leah Shannon
Kilross,Ireland
Summary
A dedicated professional with extensive expertise in salon operations and customer service, demonstrating proficiency in hair styling tools usage, shampooing techniques, and blow-drying. Skilled in managing customer queues politely and handling complaints procedures with patience and tolerance. Committed to maintaining high standards of hygiene practices and COVID-19 compliant cleaning protocols. Adept at organisational efficiency, cash handling, and team collaboration to ensure seamless salon bookings and schedule management. Career goals include advancing within the beauty industry while enhancing client satisfaction through exceptional service delivery.
Driven individual with keen interest in hairdressing, coupled with strong foundation in customer service and communication skills. Possesses solid understanding of basic hair care techniques and natural ability to connect with clients. Ready to contribute to salon's success by fostering positive client experiences and supporting team.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Bar and restaurant waiter
great national ballykisteen
Tipperary, County Tipperary
09.2024 - Current
- Worked effectively under pressure during peak hours, ensuring timely services.
- Handled cash register operations, ensuring accurate transactions.
- Managed large group reservations with meticulous attention to detail.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Created an inviting atmosphere through friendly interaction with customers.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Served guests spirits, lagers and stouts at bar.
- Maintained cleanliness of the café area whilst preparing orders.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Managed high volume orders during peak hours maintaining quality of service.
- Ensured customer satisfaction by providing top-quality coffee and beverages and alcholic drinks .
Accommodation assistant
Great national ballykisteen
Limerick Junction, Co Tipperary
04.2022 - 04.2024
- Served guests with high-quality service to ensure a pleasant stay.
- Performed deep-cleaning tasks regularly to maintain health and safety standards.
- Changed bed linens frequently providing comfortable bedding conditions for guests.
- Communicated effectively with front desk about room statuses leading to better coordination between departments.
- Checked minibars regularly ensuring they were well stocked.
- Prepared rooms for new arrivals ensuring they are comfortable and inviting upon arrival.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Addressed guests' problems and fulfilled special requests.
- Stocked trollies to maintain stable cleaning supplies.
- Cleared and organised Back of House areas to minimise accident risks.
- Vacuumed and dusted reception areas and walkways.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Followed health and safety standards governing correct use of chemicals.
Education
Hairdressing theory and practices - Hairdressing theory and practices, Hairdressing science, Teamwork, Customer services, Communication, Work Experience and Word Processing
Mallow college
Mallow, Co. Cork 01.2023 - 01.2024
Leaving certifcation -
St Ailbe's School
01.2017 - 01.2023
Skills
- Basic sommelier knowledge
- Identifying counterfeit notes
- Managing customer queues politely
- Hygiene practices
- Silver service proficiency
- Order taking speed
- Handling complaints procedure
- Organisational efficiency
- Patience and tolerance
- Deep conditioning
- Knowledge of hair textures
- Hair styling tools usage
- Knowledge of sanitation procedures
- Shampooing techniques
- Blow-Drying proficiency
- Basic hair cutting
- Towel folding and care
- Familiarity with hair products
- Salon cleaning protocols
- Cash handling
- Customer Service
- Team player
- Salon housekeeping
- Client consultation
- COVID-19 salon hygiene compliance
- Blow drying
- Chemical safety
- Shampooing and moisture treatments
- Salon bookings and schedule management
- Hair washing
- COVID-19 compliant cleaning and sanitising
- Salon cleaning
- Hair washing and conditioning
Accomplishments
Erasmus with hairdressing in Portugal
Certification
Leaving certification
level 5 hairdressing
References
References available upon request.
Timeline
Bar and restaurant waiter
great national ballykisteen
09.2024 - Current
Hairdressing theory and practices - Hairdressing theory and practices, Hairdressing science, Teamwork, Customer services, Communication, Work Experience and Word Processing
Mallow college
01.2023 - 01.2024
Accommodation assistant
Great national ballykisteen
04.2022 - 04.2024
Leaving certifcation -
St Ailbe's School
01.2017 - 01.2023
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