Klaudia Michalik
Dublin,Ireland
Summary
A highly skilled professional with expertise in communication, customer service, and organisational skills. Demonstrates exceptional communication excellence and interpersonal skills, effectively utilising Microsoft Office to enhance productivity. Experienced in interview process design, aiming to leverage these competencies to drive success in dynamic environments.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
4
4
years of professional experience
Work history
Team Leader
Costa Coffee-Dublin
County Dublin
2026.04 - 2026.07
- Led and motivated team to achieve operational and customer service goals.
- Managed shift planning, scheduling, and task delegation to ensure operational efficiency.
- Monitored team performance and provided coaching and feedback.
- Coordinated onboarding and training of new employees, facilitating smooth integration into team.
- Led recruitment process, screening candidates, conducting interviews, and making hiring decisions to build strong team.
- Facilitated activities to boost employee morale and engagement within team. and maintained positive team relations.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
Facility Manager
AmRest-Cracow
Cracow
2024.08 - 2026.04
- Oversaw maintenance and facility operations for multiple restaurant locations, enhancing operational efficiency.
- Managed maintenance budgets and optimized operational costs while maintaining high facility standards.
- Planned and supervised preventive maintenance programs to maximize equipment reliability and minimize downtime.
- Coordinated contractors and service providers to deliver timely maintenance and repair services, minimising disruption to operations.
- Monitored compliance with health, safety, and environmental (HSE) regulations, safeguarding workplace standards and mitigating risks.
- Performed routine checks of fire safety equipment; ensured full preparedness for emergencies.
- Trained staff in emergency procedures, increased readiness and response time during crises.
Junior Manager
AmRest-Cracow
Cracow
2022.05 - 2024.08
- Controlled and optimized operational processes in accordance with brand's standards and procedures.
- Managed orders to ensure timely processing and meet customer expectations.
- Delivered customer service to maintain high satisfaction levels.
- Trained new employees and facilitated their integration into team.
- Organised schedules for efficient workflow.
- Coordinated training sessions to improve staff competency.
Education
Bachelor's degree - Human Resources
The School of Management and Banking
Cracow 2022.10 - 2025.09
Skills
- Operational management
- Team management
- Interview design
- Microsoft Office
- Organisational skills
- Communication skills
- Effective communication
- Interpersonal skills
Certification
B Driving Licence
Languages
English - Intermediate
Polish - Fluent
Personal Details
- European Union Work Permit: Yes
- Highest Level of Education: Bachelor's
Timeline
Team Leader
Costa Coffee-Dublin
2026.04 - 2026.07
Facility Manager
AmRest-Cracow
2024.08 - 2026.04
Bachelor's degree - Human Resources
The School of Management and Banking
2022.10 - 2025.09
Junior Manager
AmRest-Cracow
2022.05 - 2024.08