Mary J Flynn
Macroom
Summary
Accomplished retail team leader with a focus on charity retail settings. Expertise in customer relationship management and creating positive shopping environments. Proven ability in team development, performance tracking, and communication effectiveness. Experienced in project management and quality assurance, delivering innovative operational improvements.
Overview
27
27
years of professional experience
7
7
Certifications
Work History
Team Leader
Vincent's Charity Shop
Macroom
01.2019 - 10.2026
- Based at Macroom Store since April 2023, reporting to the Regional Manager with responsibility for ensuring smooth and efficient daily store activities. Managing, motivating, coordinating and delegating tasks efficiently to a diverse team of volunteers and staff to achieve shared performance goals, targets and maintain morale.
- Directed daily activities of charity shop to enhance efficiency and support team performance.
- Facilitating daily meetings to review communication from Head Office, organize, set up and communicate tasks and allocation for the day ahead to ensure smooth operations.
- Training and onboarding new team members, covering essential store procedures, customer service practices, and Health & Safety protocols.
- Organising and monitoring volunteers in categorising and sorting donations to ensure an efficient, organised process.
- Monitored compliance with procedures including opening and closing, risk assessment, timesheets, audit forms, cash handling, and till operations.
- Conducting daily financial tasks and lodgements; reconciling transactions, managing petty cash, and ensuring accurate record-keeping for security and accuracy.
- Providing weekly sales performance and target data to Supervisors with any additional relevant narrative to explain variance.
- Ensuring standards of organisation and overall store cleanliness and compliance with Health & Safety Standards across the various departments (Store, Storage & Sorting).
- Analyzed daily, weekly, and monthly sales figures to optimize stock pricing, ensuring effective stock movement and target sales achievement.
- Utilizing visual merchandising techniques, regularly rotating stock, coordinating colors, and ensuring the store's floor is well stocked, all stock faced out, in correct sizes and well organized.
- Designing and implementing frequent window displays to attract customers to the Store and generate interest.
- Developed and executed promotional events and campaigns that attracted customers, increased foot traffic, and enhanced sales performance.
- Amplifying the store's reach with the community and engagement through active and creative promotion on social media platforms like Facebook.
- Coordinated fundraising events that engaged community support and contributed to store objectives.
- Educated new volunteers on essential store procedures, fostering effective teamwork.
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- Led team in daily operations of charity shop.
- Trained and mentored new volunteers on store procedures.
- Organized inventory and managed stock replenishment efficiently.
Dental Nurse
Douglas Medical Centre
Douglas
01.2004 - 12.2018
- Assisted dentists during procedures by preparing instruments and materials, ensuring patient comfort.
- Maintained a high standard of cleanliness, following infection control protocols and sterilising equipment.
- Educated patients on oral hygiene and post-treatment care, fostering their active involvement in treatment plans.
- Managed patient records, updated charts, scheduled appointments, and prepared billing to ensure smooth patient flow.
- Collaborated with team to provide clinical support to Dentist while managing administrative and organizational tasks.
Trainee Dental Nurse
Hartnett Dental
Mayfield
01.2003 - 12.2004
General Operator
General Semiconductor
Macroom
01.2001 - 12.2002
Retail Assistant
House of McGreyor
Macroom
01.2000 - 12.2001
Education
Dental Nurse Training -
Cork University Dental Hospital
01.2003
Leaving Certificate -
St Mary's Secondary School
Macroom01.2000
Skills
- Flexible, adaptability, key holder
- Store operations management
- Inventory control
- Visual merchandising strategies
- Operational management
- Financial reconciliation
- Sales analysis
- Customer relationship management
- Shift scheduling management
- Payment Processing, Cash Up, Processing Credit & Debit Card Transactions
- Task delegation
- Team leadership
- Leadership development
- Employee engagement
- Coaching practices
- Team feedback
- Budget management
- Complaint resolution
- Reporting standards
- Community engagement
- Problem-solving techniques
- Complex problem-solving
- Effective communication skills
- Cash handling procedures
- Layout restructuring
- Staff productivity improvement
References
Available upon request
Early Career Summary
- Dental Nurse, Douglas Medical Centre, Douglas, 01/01/04, 12/31/18
- Trainee Dental Nurse, Hartnett Dental, Mayfield, 01/01/03, 12/31/04
- General Operator in Clean Room, General Semiconductor, Macroom, 01/01/01, 12/31/02
- Retail Assistant, House of McGreyor, Macroom, 01/01/00, 12/31/01
Key Achievements And Skills
Driving sales to meet financial targets.
- Overseeing the running of a charity shop, key holder.
- Adept in operational management with an organised approach, a focus on performance, improvement, effectiveness and efficiency
- Proven track record in driving sales while working with various teams in different locations, optimising store operations to achieve
- Introduced structure, organisation, effective rotas, clarity and definition to job roles to enable staff and volunteers be more productive
- Personal Attributes: Reliable, Friendly, Empathetic, Hardworking, Positive, Energetic and Enthusiastic
Certification
Fire Safety Certificate 2026
Hobbies
- Photography, Baking, Animals, Music and Crafts.
Timeline
Team Leader
Vincent's Charity Shop
01.2019 - 10.2026
Dental Nurse
Douglas Medical Centre
01.2004 - 12.2018
Trainee Dental Nurse
Hartnett Dental
01.2003 - 12.2004
General Operator
General Semiconductor
01.2001 - 12.2002
Retail Assistant
House of McGreyor
01.2000 - 12.2001
Dental Nurse Training -
Cork University Dental Hospital
Leaving Certificate -
St Mary's Secondary School