KATARZYNA KACZYNSKA
Dublin
Summary
Over last few years working as a dealer in a casino I have learned how to work in dynamic environment which demands excellent team work and ability of quick problem solving based on high customer service, eye to details and assertiveness. Apart from working place as an energetic and ambitious person I like to be in constant self-improvement. As a holder of Private Pilot License (PPL) I have to stand out for a confident person who is prepared to operate under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Croupier/Inspector
D1 Casino Club Ireland
11.2021 - Current
- Monitored gaming activities on assigned table for compliance with established policies and procedures.
- Identified potential cheating attempts or suspicious behavior among players during games.
- Utilized effective communication strategies when interacting with customers from diverse backgrounds.
Croupier/Inspector
Carlton Casino Club Ireland
12.2018 - 03.2020
- Monitored all gaming activities to ensure fairness and integrity.
- Managed multiple games simultaneously while maintaining orderliness at the tables.
- Supervised dealers in providing exceptional customer service to guests.
- Evaluated dealer performance on a regular basis for quality assurance purposes.
Croupier
Diamonds Casino Ireland
08.2017 - 03.2018
- Interacted with customers in a friendly manner while maintaining professionalism at all times.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
Croupier
ZPR.S.A. Hit Casino Poland
02.2016 - 08.2017
- Ensured the accuracy of payouts and collected chips from players after each game.
- Identified potential cheating attempts or suspicious behavior among players during games.
Education
High School
06.2014
Skills
- Effective Time Management
- Communication Skills
- Team Work
- Customer Service
- Microsoft Office
- Microsoft Excel
Languages
- Polish
- English
Certification
- PPL (Private Pilot License)
- NLP (Neurolinguistic Programming)
Affiliations
- Flying
- Chess
- Books
- Hiking
Timeline
Croupier/Inspector
D1 Casino Club Ireland
11.2021 - Current
Croupier/Inspector
Carlton Casino Club Ireland
12.2018 - 03.2020
Croupier
Diamonds Casino Ireland
08.2017 - 03.2018
Croupier
ZPR.S.A. Hit Casino Poland
02.2016 - 08.2017
High School
- PPL (Private Pilot License)
- NLP (Neurolinguistic Programming)
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