JULIA SZALAI
Bray,Co. Wicklow
Summary
Dynamic professional with over three years of experience in digital and social media marketing, focusing on Meta and Pinterest platforms. Demonstrated ability to drive revenue growth through strategic account management, detailed data analysis, and campaign optimization. Expertise in fostering strong client relationships and delivering customized marketing solutions to exceed expectations. Recently gained valuable leadership and team training experience in a customer-centric managerial role, bringing a refreshed perspective and enhanced skill set to return to digital marketing with a focus on growth and innovation.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager - Retail and Customer Service
Poppies Country Cooking
Enniskerry, County Wicklow
05.2024 - 12.2024
- Developed and implemented customer service strategies, handled customer inquiries and complaints, ensured high levels of satisfaction and fostered long - term customer loyalty
- Promoted upselling strategies, introduced new products to increase sales and driving revenue growth in a competitive market
- Led and supervised a team of 10, ensuring smooth daily operations, providing training on customer service, product knowledge and health and safety standards
- Managed the social media accounts, creating and curating engaging content in order to increase the brand awareness and customer engagement, while aligning with marketing strategies to drive traffic and sales
- Tracked performance metrics and sales data, identifying trends and areas for improvement to optimize shop operations and drive consistent revenue growth and client satisfaction
- Monitored inventory and managed stock levels, optimized product availability while minimizing waste and controlling costs to improve profitability
Account Manager (CEE)
Accenture - Pinterest
08.2022 - 05.2024
- Spearheaded strategic account management for a large portfolio of clients, driving revenue growth by implementing tailored advertising solutions and ensuring client success
- Developed data-driven insights to optimize clients' Pinterest campaigns, resulting in improved performance and goal achievement
- Strengthened client relationships through proactive communication and delivering exceptional service, fostering long-term partnerships
- Collaborated closely with internal teams to enhance client retention and upsell opportunities, consistently surpassing quarterly revenue targets
- Identified and resolved campaign performance issues, leveraging in-depth platform knowledge to ensure seamless execution and client satisfaction
Social Media Account Specialist
Accenture - Meta
07.2021 - 07.2022
- Managed a diverse client base, guiding them through Meta advertising strategies and delivering personalized solutions to achieve their business goals
- Leveraged in-depth product knowledge to provide expert consultation, maximizing client ROI and campaign performance
- Maintained a consistent track record of exceeding sales targets while ensuring high-quality service and client satisfaction
- Streamlined client communications via CRM systems and implemented effective marketing strategies, resulting in enhanced client engagement and campaign success
- Provided proactive support to resolve complex issues, collaborating with cross-functional teams to ensure timely and accurate solutions for clients
Education
Psychology and Educational Sciences
"Babes Bolyai" University
Cluj Napoca 10.2014 - 09.2016
Skills
- Account Management
- Social Media Marketing
- Revenue Growth
- Communication (written & verbal)
- Campaign Optimization
- SEO
- PPC
- Strategic Planning
- CRM Proficiency
- Client Relationship Management
- Performance Tracking & Data Analyzing
Core Qualifications
- Proven ability to build and maintain strong client relationships, delivering personalized marketing solutions that drive revenue growth.
- Skilled in data analysis and turning insights into actionable strategies to meet and exceed client business goals.
- Strong collaboration and communication skills, working closely with internal teams and clients to ensure campaign success.
- Proficient in CRM systems and project management tools to streamline client engagement and optimize account management processes.
- Consistently achieved or surpassed key performance indicators (KPIs) and sales targets, with a focus on continuous improvement and client satisfaction.
Languages
Native Hungarian
Proficient (C2)
Advanced Romanian
Proficient (C2)
Advanced English
Advanced (C1)
References
References available upon request.
Timeline
Assistant Manager - Retail and Customer Service
Poppies Country Cooking
05.2024 - 12.2024
Account Manager (CEE)
Accenture - Pinterest
08.2022 - 05.2024
Social Media Account Specialist
Accenture - Meta
07.2021 - 07.2022
Psychology and Educational Sciences
"Babes Bolyai" University
10.2014 - 09.2016
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