Robert Healy
Bray,Co. Wicklow
Summary
Motivated full-time student aiming to finish a level 8 degree with management and leadership experience as a Team Leader, seeking to apply strong organizational, communication and teamwork skills to the luxury cosmetics industry. Eager to leverage academic knowledge and practical work experience while continuing to develop professionally.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Area Manager
Jazz@Pizzaexpress
12.2020 - 12.2020
- Oversaw successful product launches contributing to increased market share.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
- Conducted audits and risk assessments to achieve regulatory compliance.
Christmas Sales Assistant
The Perfume Shop
10.2021 - 01.2022
- Assisted customers to find suitable Christmas gifts.
- Managed till operations, ensuring accurate transactions.
- Maintained clean shop floor for a pleasant shopping environment.
- Wrapped presents for customers, giving extra touch of personalised service.
- Assisted in visual merchandising for attractive product displays.
Sales assistant
The Perfume Shop
01.2022 - 02.2024
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Offered personalised shopping advice to enhance customer experiences.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
Team leader
The Perfume Shop
02.2024 - Current
- Fostered a high-performing environment to drive productivity and quality.
- Improved customer satisfaction through close collaboration with the team.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Developed strategies for improved performance level across the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Delegated tasks to make best use of individuals' skills.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Directed staff schedules and rosters, optimising workforce efficiency.
Education
Leaving Certificate -
Woodbrook College
Bray 09.2017 - 06.2023
Higher Certificate in Business - Business
National College of Ireland
Dublin 09.2023 -
Skills
- Delegation
- Team building expertise
- Employee training and development
- Communication
- Problem-Solving
- Cash handling
- Customer relationship management
- Building rotas
- Decision making
- Leadership
- Adaptability
- Staff management
- Performance monitoring
- Budgeting proficiency
Custom
Available upon request.
Affiliations
- Gym
- Sports
Certification
ECDL Certificate
References
References available upon request.
Timeline
Team leader
The Perfume Shop
02.2024 - Current
Higher Certificate in Business - Business
National College of Ireland
09.2023 -
Sales assistant
The Perfume Shop
01.2022 - 02.2024
Christmas Sales Assistant
The Perfume Shop
10.2021 - 01.2022
Area Manager
Jazz@Pizzaexpress
12.2020 - 12.2020
Leaving Certificate -
Woodbrook College
09.2017 - 06.2023
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