Joseph Akinyemi
Enniscorthy,County Wexford
Summary
Enthusiastic worker with a strong background in customer service. Intuition to perform duties alone and well capable to work as part of a team. Thoroughly experienced in a variety of fields and adept to fast paced environments where roles must be learned quickly.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Food and Beverage Assistant
Carton House Hotel & Golf Resort
Maynooth
2023.05 - 2024.01
- Maintained poise and focus under pressure allowing for efficient, error-free meal delivery while meeting customer satisfaction expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Roles included but were not limited to taking orders, serving food, making various coffees, operating behind the bar and delivering room service orders.
Customer Service Executive
Infosys
Wexford
2022.05 - 2022.08
- Inbound customer service agent specialized in troubleshooting mobiles, home broadband and various other technology.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Strong multitasking skill developed as position required maintaining fluent conversation with customer while also searching for various solutions to whatever query or issue may arise
Waiter
Treacy's Hotel
Wexford
2020.07 - 2020.09
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Completing tasks varying from taking orders, serving food from the kitchen, making coffees, and delivering rooms service trays.
Waiter
Killcannon Garden Centre Cafe
Enniscorthy
2019.09 - 2020.07
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Summer Camp Leader
Lifehouse Church Superkids, Camp, Cill Mhic Bhúith
Kilkenny
2016.06 - 2016.06
- Created an inclusive environment, providing equal mentorship regardless of skill and fitness levels.
- Inspired positive behaviour, acting as an ambassador and role model.
- Delivered structured sport, art and play activities to groups of campers.
Customer Service and Information Tour Guide
Enniscorthy Castle and 1798 Rebellion Centre
Enniscorthy
2016.01 - 2016.02
- Entertained tour guests with fun props, stories and activities.
- Shared unique stories about tour locations and shared unique stories.
- Maintained guest safety by running professional, organised tours.
Education
Bachelor's degree - Robotics and Intelligent Devices
Maynooth University
2020.09 -
Leaving Certificate -
St.Marys CBS Enniscorthy
2014.09 - 2020.05
Skills
- Customer service
- Allergy awareness
- Cash handling
- Barista expertise
- Bar service
- Food service expertise
- Efficient payment processing
Interests
August 2014
Myself and my three teammates represented Wexford in an All Ireland Relay in Athlone at the HSE
Community games, taking first place and bringing back home the trophy
Wexford Soccer Cup Finalist
2018
in my under 16 year playing for shamrocks we managed to battle our way to the final of the wexford
cup even though we were in a bottom division, we were neck and neck with Forth Celtic, a premier
team who were favourites to win, And unfortunately in Extra time we condeded with the final score
being 1-0
Groups
Enniscorthy United Football Club
September 2021 to May 2022
I just recently joined Enniscorthy United. We are a strong team in the youths division 1, currently
in competition for the league title. We train weekly on Wednesdays and matches take place on
Saturdays, I also play with the Mens B Team on Sundays
Enniscorthy Rugby Club
September 2018 to May 2020
I have been playing Rugby for just 2 years but it is a sport I'm very passionate about. In my first year
playing rugby we made it to two finals but unfortunately did not come out on top in either.
Student council Union
September 2015 to May 2016
I was elected studentt council representative of my class, as a member of the student council I
received ideas from my fellow classmates on possible changes for the school such as new lunch menus
or rules uniform, I then discussed these ideas with the other members of he student council from all
different classes and years, trying to turn these ideas into reality.
Enniscorthy CBS Soccer Team
September 2017 to May 2018
I was a part of the school soccer team playing under17. This was my first year playing with the school
team and we went on to win the all Ireland cup final.
Additional Information
, Attended St.Senans primary School
Additional Information
- Personal Details , European Union Work Permit: Yes, Highest Level of Education: Bachelor's, Industry: Other Total years of experience: 3
- Awards , School Athletics Award 2015 I was given an athletic award at the school awards night for my achievements in Athletics that year All Ireland HSE Community Games Boys Relay
Timeline
Food and Beverage Assistant
Carton House Hotel & Golf Resort
2023.05 - 2024.01
Customer Service Executive
Infosys
2022.05 - 2022.08
Bachelor's degree - Robotics and Intelligent Devices
Maynooth University
2020.09 -
Waiter
Treacy's Hotel
2020.07 - 2020.09
Waiter
Killcannon Garden Centre Cafe
2019.09 - 2020.07
Summer Camp Leader
Lifehouse Church Superkids, Camp, Cill Mhic Bhúith
2016.06 - 2016.06
Customer Service and Information Tour Guide
Enniscorthy Castle and 1798 Rebellion Centre
2016.01 - 2016.02
Leaving Certificate -
St.Marys CBS Enniscorthy
2014.09 - 2020.05