Emma Maher
Kilkenny
Summary
Experienced Food and Beverage Assistant with a proven track record in delivering exceptional customer service and maintaining high standards of food safety compliance. Demonstrates strong multitasking efficiency, adept at handling cash transactions, and skilled in barista expertise. Notable for enhancing customer satisfaction through attentive service, effective upselling techniques, and resolving complaints with professionalism. Previous experience as a Retail Sales Associate has honed skills in active listening, problem-solving, and visual merchandising. Committed to fostering a positive team atmosphere and continuously improving service delivery through ongoing training.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Food and Beverage Assistant
Ormonde Hotel
Kilkenny
07.2023 - Current
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Processed cash and card payments, providing correct change for cash purposes.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Facilitated a positive team atmosphere, supporting colleagues during peak times to manage workload.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Took food and beverage orders accurately, offering menu recommendations when requested.
- Cleaned, polished and stored glassware during function clean-up.
- Collaborated with kitchen and bar staff to ensure smooth operation and prompt service.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Assisted in setting up for events and special occasions, arranging tables and decorations as per requirements.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Ensured front and back of house areas were kept impeccably clean, tidy and presentable and properly stocked.
- Delivered personable and friendly guest service using outstanding customer service skills.
- Advised on menu options based on allergies and preferences.
- Maintained confidentiality of customer information and payment transactions.
- Helped VIP-guests with their orders and requests, upholding venue integrity.
- Recognised and aided customers with special needs.
- Assessed IDs to guarantee customers met minimum age requirements for restricted items.
- Participated in staff training sessions to improve service delivery and learn new menu items.
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
Retail Sales Associate
Sports Direct
Kilkenny, Ireland
10.2021 - 04.2023
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Kept shelves neat, clean and organised through visual merchandising.
- Built and maintained positive relationships with customers to encourage repeat business.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments with attention to detail.
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
- Worked checkout and floor sales during peak seasonal trade periods.
- Developed strong product knowledge through ongoing training and self-initiated learning.
- Used downtime to clean store floor, rearrange product displays and restock shelves.
- Scanned products at high tempo and bagged securely for customers to carry.
Retail Sales Associate
Boots the Chemist
Kilkenny, Ireland
10.2020 - 11.2020
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Kept shelves neat, clean and organised through visual merchandising.
- Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
- Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
Education
A-Levels -
Presentation Secondary School
Kilkenny2023
Bachelors of Honours in Economics and Geography
University College Cork
CorkSkills
- Multitasking efficiency
- Food safety compliance
- Customer service
- Team building
- Cash handling
- Barista expertise
- Dining customer service
- Dining room management
- Allergy awareness
- Deep cleaning
- Memory for orders
- Buffet setup and takedown
- Food and wine pairing recommendations
- Timely service delivery
- Order processing efficiency
- Customer complaints handling
- Food safety and storage
- Bar service
- Training new staff
- Listening attentively
- Safe food handling
- Glass polishing
- Patience under pressure
- Attentive
- Table setting
Languages
English
First Language
Spanish
Intermediate
B1
Irish
Upper Intermediate
B2
Interests
- Camogie has been a major part of my life since I started at five years old, it has thought me a lot about team work, commitment resilience and discipline Whilst also helping me build confidence and develop strong communication skills
Timeline
Food and Beverage Assistant
Ormonde Hotel
07.2023 - Current
Retail Sales Associate
Sports Direct
10.2021 - 04.2023
Retail Sales Associate
Boots the Chemist
10.2020 - 11.2020
A-Levels -
Presentation Secondary School
Bachelors of Honours in Economics and Geography
University College Cork