Jolene Lee
Sligo,Ireland
Summary
Dedicated and compassionate professional with extensive experience providing high-level care and advocacy for an autistic child with Pathological Demand Avoidance and complex needs. Skilled in developing creative, low-demand strategies to support emotional regulation, daily routines, and developmental progress. Adept at navigation education, healthcare, and social service systems, securing resources , and collaborating with multi-disciplinary teams to ensure holistic support, Strong organisational, problem solving, and communication skills, with a proven ability to manage high-pressure situations with resilience and empathy.
Passionate about fostering inclusion and empowering individuals, bringing adaptability and a person-centered approach to any role.
Overview
20
20
years of professional experience
Work History
Family Carer
Family Carer
Sligo
09.2011 - 04.2025
- Expert Caregiving: Provided tailored, compassionate care for my Autistic child with PDA and complex needs, managing sensory sensitivities, communication challenges, and co-occurring conditions with patience and empathy.
- Behavioural Strategies: Developed and implemented low-demand, creative approaches to support daily routines, reducing anxiety and fostering autonomy in a child with PDA
- Crisis Management: Responded calmly and effectively to meltdowns, sensory overload, and unpredictable behaviours, ensuring safety and emotional regulation in high stress situation.
- Advocacy and Liaison: Advocated for appropriate educational accommodations and disability support.
- Systems Navigation: Efficiently managed complex administrative tasks, including securing funding, coordinating individualised education plans and completing extensive paperwork for benefits and services.
- Emotional Resilience: Cultivated adaptability and emotional strength to navigate the challenges of chronic caregiving, maintaining a positive and supportive environment for my child and our family.
- Stakeholder Communication: Educated family members, educators, and community members about autism and PDA, fostering understanding and inclusion through clear, empathetic communication.
- Continuous Learning: Proactively researched autism, PDA, and complex needs, staying informed about best practices and resources to optimise care and advocacy efforts.
Receptionist/ Administration
The Avalon Centre
09.2009 - 08.2011
- Welcome visitors, manage appointments, and update records for smooth operations.
- Efficient call handling and issue resolution .
- Maintained accurate logs of visitor entries for security purposes.
- Upheld confidentiality with sensitive information handling procedures.
- Collaborated with team members in organising company events.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Assistant Manager
Faith Shoes
01.2005 - 01.2009
- Developed strategies to improve customer service, drive store policies and marketing.
- Ensured excellent customer ensuring needs are met, complaints resolved and service is quick and efficient.
- Ensured all products and displays are merchandised effectively to maximize sales and profitability.
- Management and training of 9 staff.
- Forecast staffing needs and developed a recruiting strategy to provide optimal staffing in all areas.
Education
Certificate of Higher Education - Level 8 Meeting the Challenge of Challenging Behaviour
South East Technological University
Carlow, County Carlow 01.2025 -
National Certificate - Business & Management
Sligo IT
Diploma - Software Applications and Programming
MSLETB Training Centre
Sligo, County SligoAutism & Learning style
Middletown Centre for Autism
Social Communication in Autism
Middletown Centre for Autism
Northern IrelandLevel 6 Advocacy
South East Technological University
09.2024 - 12.2024
Skills
- Communication
- Adaptability
- Teamwork
- Sensitive listening
- Advocacy
- Emotional resilience
- Conflict Resolution
- Compassionate nature
Affiliations
- Neurodiversity
- Gardening
- Animal Welfare
Timeline
Certificate of Higher Education - Level 8 Meeting the Challenge of Challenging Behaviour
South East Technological University
01.2025 -
Level 6 Advocacy
South East Technological University
09.2024 - 12.2024
Family Carer
Family Carer
09.2011 - 04.2025
Receptionist/ Administration
The Avalon Centre
09.2009 - 08.2011
Assistant Manager
Faith Shoes
01.2005 - 01.2009
National Certificate - Business & Management
Sligo IT
Diploma - Software Applications and Programming
MSLETB Training Centre
Autism & Learning style
Middletown Centre for Autism
Social Communication in Autism
Middletown Centre for Autism
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