Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jolene Lee

Sligo

Summary

Compassionate and dedicated individual with a diverse range of skills and a strong commitment to making a positive impact on others. Experienced in providing support and assistance to individuals from various backgrounds. Skilled in active listening and empathizing with others to understand their needs and concerns. Committed to utilizing expertise to contribute effectively in a role where making a meaningful difference in people's lives is possible.

Overview

20
20
years of professional experience

Work History

Family Carer

Self-employed
01.2011 - Current
    • Enhanced family stability by providing comprehensive and continued support tailored to my daughters complex needs.
    • Assisted other families in navigating complex social service systems, advocating for their rights and accessing essential services.
    • Developed and implemented strategies to support my daughters mental health and well-being.
    • Collaborated with multidisciplinary teams
    • Enhanced community awareness on disability issues

Property Manager

Elliott Estate
01.2017 - 01.2019
  • Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination
  • Collecting rent and other property fees from tenants
  • Inspecting property and arranging for repairs and new materials as required
  • Arranging contracts for maintenance, rubbish removal, landscaping, security and other ongoing services
  • Investigating and resolving property complaints and rental violations


Receptionist/ Administration

The Avalon Centre
03.2010 - 04.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Assistant Manager

Faith Shoes
01.2005 - 01.2009
  • Developed strategies to improve customer service, drive store sales and grow the existing customer base
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Ensured excellent customer ensuring needs are met, complaints resolved and service is quick and efficient
  • Ensured all products and displays are merchandised effectively to increase sales and profitability
  • Oversaw the training and management of 9 staff members.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

National Certificate in Business & Management -

Sligo IT

Diploma in Software Applications and Programming -

FAS

Advanced ECDL -

FAS

Autism & Learning style -

Middletown

Social Communication in Autism -

Middletown

Skills

    • Communication
    • Leadership
    • Problem solving
    • Adaptability
    • Teamwork
      • Data Entry
      • Telephone skills
      • Disability Advocate
      • Full clean Drivers license

References

  • Michael Thomas, 0852620634
  • Gordon Hanratty, On request

Timeline

Property Manager

Elliott Estate
01.2017 - 01.2019

Family Carer

Self-employed
01.2011 - Current

Receptionist/ Administration

The Avalon Centre
03.2010 - 04.2012

Assistant Manager

Faith Shoes
01.2005 - 01.2009

National Certificate in Business & Management -

Sligo IT

Diploma in Software Applications and Programming -

FAS

Advanced ECDL -

FAS

Autism & Learning style -

Middletown

Social Communication in Autism -

Middletown

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Jolene Lee