John O'Connor
Watergrasshill
Summary
I have represented members for over 20 years in different guises within unions. I was the rep in the IBTS for 17 years where I was heavily involved in negotiations with Senior management and spent time in the WRC and LRC. I was secretary of a sub branch in the Department of Justice. I am currently the Chair of a Revenue sub branch and have been a member of the DEC since 2021.
I have been PRO of my local GAA club for the last five years and also set up and run the Dads and Lads football team.
I present and produce a sports show on Cork Community Radio Station every week
Overview
23
23
years of professional experience
Work History
Higher Executive Officer
Revenue
Cork, Ireland
03.2020 - Current
- Managed the key engagement process for internal and external stakeholders for Central Electronic System of Payment information (CESOP)
- Established a customer service process for CESOP for dealing with (A) communications to and from Payment Service Providers (PSPs)on their reporting obligations for CESOP and (B) PSP support for the registration and filing processes for CESOP
- Created and monitored the various project management tools and trackers such as the Change Management plan, Communications plan and Communications tracker
- Managed the staff reporting to me e.g. ensuring all staff are performing to agreed target levels and that high quality standards are maintained.
- Provided leadership support for projects by setting timelines, delegating tasks and monitoring progress.
Executive Officer
Department Of Justice
Tipperary, Ireland
10.2017 - 03.2020
- Provided leadership support for projects by setting timelines, delegating tasks and monitoring progress.
- Resolved customer complaints in a timely manner while maintaining high levels of service quality.
- Produced SOPs to document workplace procedures and optimise productivity through standardization.
- Promoted professional and personal development of individual team members by administering performance evaluations i.e. PMDS
- Ensured that my team met their targets for processing applications for citizenship and partaking in the ceremonies.
Donor Attendant
Irish Blood transfusion Service
Cork, Ireland
10.2000 - 09.2017
- Part of a team that redesigned the donor process in a more timely and efficient manner
- Responsible for a text initiative scheme - led to increase in returning donors
- Led negotiations with senior management on behalf of members over the implementation of various agreements e.g. Haddington Road etc.
- Represented members at the WRC and LRC
Education
Certificate in Public Management
IPA
Dublin05-2019
Leaving Certificate
Carmelite College
Cork01-1988
Skills
- Strong Work Ethic
- Initiative and Self-Motivation
- Written Communication
- Analytical Thinking
- Interpersonal Communication
- Adaptability and Flexibility
- Problem-Solving Abilities
- Team Leadership
- Time Management Abilities
- Interpersonal Skills
- Organizational Skills
- Effective Communication
- Excellent Communication
Timeline
Higher Executive Officer
Revenue
03.2020 - Current
Executive Officer
Department Of Justice
10.2017 - 03.2020
Donor Attendant
Irish Blood transfusion Service
10.2000 - 09.2017
Certificate in Public Management
IPA
Leaving Certificate
Carmelite College
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