JESSICA FODOCA
Dublin,Ireland
Summary
Proactive professional and analytical problem solver with talents leading and motivating, as well as excellent customer relations aptitude. Proficient in using independent decision making skills and sound judgment to positively impact company success. Accomplished in delivering above expected results while streamlining operations. Ambitious to affect change and bring results in new environment. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings. Demonstrates familiarity with security equipment, technology, and security procedures. Prepared to respond with calmness and accuracy during emergency situations. Strong attention to detail and works well under pressure. Adept in operating security equipment and procedures to establish safety and security of passengers and airport property.
Overview
5
5
years of professional experience
Work history
Airport Security Officer
DAA
Dublin, Ireland
2025.05 - Current
- Maintained overall vigilance throughout shifts, prevented potential breaches in security.
- Handled sensitive information discretely; upheld strict confidentiality rules regarding data protection.
- Promoted a safe environment by responding promptly to potential threats or suspicious activities, while maintaining high security standards.
- Dealt firmly yet respectfully with disruptive passengers to maintain order within the terminal area.
- Conducted body searches to prevent any prohibited items from entering the aircraft.
- Contributed towards creating a secure atmosphere within the airport, facilitated comfortable travel experiences for all passengers.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Sales Executive
Cruise Motors
Dubai
2024.09 - 2024.12
- Optimised sales methods to best engage, acquire and retain customers.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Developed marketing plans to support department strategies.
- Managed client relationships from early stages of sales process through to post-sales.
- Generated new leads and opportunities to maximise revenue.
- Understood customer needs to craft exceptional sales journeys.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Rental Agent
Europcar
Dublin
2023.06 - 2024.09
- Expanded customer base through strong service, incentives and keeping solid relationships.
- Resolved customer issues and complaints in a timely and professional manner.
- Document new damages or mechanical issues promptly and ensure maintenance of vehicles meets quality standard.
- Maintain comprehensive knowledge of fleet and sustain compliance with legal and regulatory requirements.
- Demonstrate the ability to think on my feet and make decisions in high-pressure situations.
Manager
Domino's Pizza
Dublin
2021.05 - 2022.08
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully orienting and training determined, hard-working employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints and ensure every request was met.
Education
Bachelor - International Civil Law, Law and Criminology
Maynooth University
Kildare 2020.09 - 05/2024
Skills
- Conflict Resolution
- Attention to Detail
- Resourceful
- Customer Satisfaction
- Leadership
- Interpersonal Communication
- Multitasking Abilities
- Time Management
- Diligent
- Opportunities Identification and Creation
- Crisis Management Capabilities
- Polite Assertiveness
- Knowledge of Aviation Law
LANGUAGES
English - Native
Romanian - Fluent
Timeline
Airport Security Officer
DAA
2025.05 - Current
Sales Executive
Cruise Motors
2024.09 - 2024.12
Rental Agent
Europcar
2023.06 - 2024.09
Manager
Domino's Pizza
2021.05 - 2022.08
Bachelor - International Civil Law, Law and Criminology
Maynooth University
2020.09 - 05/2024