Summary
Overview
Work history
Education
Skills
Timeline
Generic

james Kilmartin

Mullingar,Westmeath

Summary


Goal-oriented hospitality leader motivated to contribute strong organisational and leadership skills, Excellent command of stock control and industry standards. Proactively addresses challenges with clear and concise communication.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work history

Food and Beverage Manager

Athlone springs hotel
Athlone, County Roscommon
10.2022 - Current
  • Created and tailored a steps of service training procedure to improve standards and consistently deliver a high level of service
  • Operated and maintained security of Point of Sales (POS) system.
  • Controlled beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items and achieve GP targets.
  • Maximised company profits through rigorous analysis and control of both portioning, wastage and wage costs.
  • Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
  • Dealing with customer requests and issues as they arise in a professional and courteous manner.
  • Developing staff members, reducing turnover, conducting appraisals and cross training.

Conference and Banqueting Manager

Athlone springs hotel
Athlone, County Roscommon
01.2022 - 10.2022
  • Liaised with conference organisers to ensure the smooth running of their events from initial planning to successful completion.
  • Obtained client feedback to determine improvements for future events.
  • Provided audio-visual equipment to suit exact conference and seminar requirements.
  • Hosted wedding showcases to increase wedding sales also did wedding show arounds with potential wedding couples.
  • delivered a highly organised fast and effective service with my team for weddings and gala dinners.
  • Liaised with wedding couples to make, adjust and tailor their special day.

Duty Manager

Athlone springs hotel
Athlone, County Roscommon
08.2021 - 01.2022
  • Ensured adequate staffing in all areas of the hotel and assisting with the day to day running of the hotel.
  • Met health and safety guidelines to maintain compliant working environments.
  • Counted cash floats and delivered secure banking procedures.
  • Actioned and resolved guest feedback to boost service quality.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service efficiently .
  • Wrote end of shift reports to facilitate service continuity.

Guest Relations Manager

Hodson Bay hotel
Athlone, County Roscommon
07.2019 - 06.2021
  • Adhered strictly to policies and procedures for continued company compliance.
  • Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Followed up on unresolved customer issues to investigate and resolve problems.
  • Recorded customer communications to maintain proper documentation.

Assistant Conference & Banqueting manager

Hodson Bay hotel
Athlone, County Roscommon
05.2019 - 06.2021
  • Coordinated accessory and table-dressing for weddings and parties.
  • Interviewed and hired candidates who were suitable for C&B roles.
  • Overseeing the smooth operating of corporate events and banquets.
  • Training and progressing staff ensuring standards were kept to the highest.
  • Explained event packages, options and prices clearly to customers.
  • controlling stock of C&B equipment including correct storage and usage.

Conference and Banqueting Supervisor

Hodson Bay Hotel
Athlone, County Roscommon
06.2017 - 05.2019
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Preparing and setting up meeting rooms and ballrooms for events.
  • Verified completed orders and served guests at tables.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.

C&B porter

Hodson Bay Hotel
Athlone, County Roscommon
06.2016 - 06.2023
  • Escorted guests to and from rooms, assisting with their luggage and engaging in friendly conversation.
  • Demonstrated commitment through prompt attendance and attention to detail.
  • Completed assigned cleaning duties to maintain clean and orderly hotel.
  • Delivering breaks to conferences on time and efficiently
  • Communicated with coworkers and managers to coordinate tasks.
  • Provided guests with information regarding hotel's amenities, local attractions and dining options.
  • Provided warm welcome for guests on arrival, using interpersonal skills to build positive rapport.

Education

CIPD associate diploma in people management - Human Resources

Technological University of the Shannon
Athlone
09.2021 - 08.2022

Leaving cert results available on request -

Athlone Community College
Athlone, County Westmeath
09.2011 - 06.2016

Skills

  • Customer complaint handling
  • People management
  • Recruitment and Hiring
  • Workflow planning
  • Cost controls
  • Team work
  • Diverse beverage knowledge
  • problem solving
  • critical analysis
  • communication

Timeline

Food and Beverage Manager

Athlone springs hotel
10.2022 - Current

Conference and Banqueting Manager

Athlone springs hotel
01.2022 - 10.2022

CIPD associate diploma in people management - Human Resources

Technological University of the Shannon
09.2021 - 08.2022

Duty Manager

Athlone springs hotel
08.2021 - 01.2022

Guest Relations Manager

Hodson Bay hotel
07.2019 - 06.2021

Assistant Conference & Banqueting manager

Hodson Bay hotel
05.2019 - 06.2021

Conference and Banqueting Supervisor

Hodson Bay Hotel
06.2017 - 05.2019

C&B porter

Hodson Bay Hotel
06.2016 - 06.2023

Leaving cert results available on request -

Athlone Community College
09.2011 - 06.2016

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