Summary
Overview
Work History
Education
Skills
References
Certificates
Timeline
Generic

Meghan Clarke

Food And Beverage Supervisor
Waterford

Summary

I am a hard working and driven person. Showing initiative in the work place and can work in both in a team and on my own. The experience through working with a team and with the public has led me to have excellent communication skills and problem solving abilities. My background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Senior Waitress/Barista/Food and Beverage Supervisor

Majestic Hotel
9 2021 - Current
  • Greeting and showing customers to their tables.
  • Handled customer complaints professionally and resolving issues.
  • Assigned work tasks and coordinated activities of food and beverage team to provide prompt and successful service to customers
  • Supervised dining table set-up to prepare for different event types.
  • Managed multiple tables simultaneously while maintaining high standards of service and attention to detail.
  • Participated in regular training sessions to keep staff updated on standards.
  • Mentored new waitstaff members on dining area standards and menu knowledge, enhancing team performance.
  • Assisted management in improving overall dining experience through constructive feedback and suggestions.
  • Carried out opening, closing and shift change duties.
  • Developed strong relationships with vendors to negotiate pricing terms.
  • Worked with other supervisors and managers to develop training programs, enhancing staff versatility.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere.
  • Maintained a clean and organized work environment to ensure compliance with health and safety standards.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Monitored food and beverage inventory and supplies to prevent waste.
  • Maximized team productivity by delegating tasks.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Barista

One the Waterfront
06.2021 - 09.2021
  • Prepare machine for service, weigh coffee, time extraction, checking grind time, ensuring coffee machine is ready for service.
  • Trained staff members with barista training, and establishing a high level of standards.
  • Stock fridges and managing inventory to reduce wastage.
  • Preparing cafe food items to high standard and implementing health and safety standards.
  • Preparing coffee to customers order.
  • Taking for customers’ bills and handling cash/card payments efficiently.
  • Maintaining clean work environment.
  • Performing opening and closing duties including balancing tills.

Barmaid/Barista

The Strand
06.2018 - 12.2019
  • Opening bar for daily service and preparing a clean and well stocked bar/cafe.
  • Ensure coffee machine is running to specification standards
  • Meeting and greeting customers and promoting a welcoming atmosphere
  • Prepared customer food and drink orders.
  • Maintaining a tidy work environment and managing inventory levels.
  • Supported training efforts for new staff, sharing knowledge of coffee making techniques and customer service standards.
  • Cash up tills and card machine at the end of the service.

Education

Leaving Certificate -

Stella Maris Secondary School
Tramore, Waterford
04.2001 - 04.2009

WIT

Skills

Excellent customer service skills

Team player or work on my own initiative

Food service and barista coffee skills background

Customer complaint Handling

Scheduling Staff

Waste Reduction

Ordering Supplies

Cost Control

Staff Leadership

Food Safety Compliance

Inventory Management

Staff Supervision

Cost Reduction

Multitasking Abilities

Problem-solving aptitude

Food safety understanding

References

Available on request

Certificates

  • Job Safety Awareness.
  • HACCP level 1 and 2
  • The Fundamentals of people and performance management

Timeline

Barista

One the Waterfront
06.2021 - 09.2021

Barmaid/Barista

The Strand
06.2018 - 12.2019

Leaving Certificate -

Stella Maris Secondary School
04.2001 - 04.2009

Senior Waitress/Barista/Food and Beverage Supervisor

Majestic Hotel
9 2021 - Current

WIT

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Meghan ClarkeFood And Beverage Supervisor