Jakub Napierski
Bundoran
Summary
Dynamic manager with a proven track record at Dartry Café, excelling in crisis management and team leadership. Recognized for resolving customer complaints effectively, achieving high satisfaction scores. Skilled in staff training and communication, fostering a positive environment that enhances service quality and operational efficiency.
Overview
8
8
years of professional experience
Work History
Manager
Dartry Café
Kinlough
05.2023 - Current
- Managed daily operations including staff scheduling, training, and customer service.
- Resolved customer complaints quickly and effectively, often in stressful situations.
- Maintained a safe and organised environment, ensuring smooth service under pressure.
- Handled emergencies such as equipment breakdowns or health & safety issues calmly and efficiently.
- Built positive customer relationships through clear communication and support.
Customer Service Representative
Eir
Sligo
03.2021 - 05.2023
- Assisted customers with account inquiries, billing, and technical support.
- Handled escalated calls and resolved complex issues with professionalism.
- Demonstrated empathy and calmness while assisting frustrated customers.
- Achieved strong customer satisfaction scores by resolving queries quickly and clearly.
Cook
MrT's
Bundoran
05.2019 - 10.2020
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Worked with kitchen staff during busy periods to maintain service delivery quality.
- Checked food and ingredients for freshness and prepared meals with accuracy.
Waiter
Peak Restaurant
Bundoran
06.2018 - 04.2019
- Provided attentive customer service in a busy environment.
- Informed guests of daily specials and assisted with menu choices.
- Resolved customer complaints promptly and professionally.
- Managed customer requests and maintained service quality under pressure.
Kitchen Porter
Hardy's Bakery
Bundoran
05.2017 - 02.2018
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Monitored food safety standards to ensure compliance.
- Prepared kitchen workstations and supported chefs during busy service periods.
- Handled deliveries, ensuring product quality, quantity, and proper storage.
Education
Leaving Certificate -
Magh Ene College
Bundoran01.2020
Skills
- Multi-tasking
- Problem solving
- Active listening
- Energetic work ethic
- Customer needs analysis
- Critical thinking
- Communication skills
- Adaptability
- Social media
- Crisis management
- Clear communication
- Empathy
- Conflict resolution
- De-escalation
- Team leadership
- Staff training
- Customer support
- Staff scheduling
Timeline
Manager
Dartry Café
05.2023 - Current
Customer Service Representative
Eir
03.2021 - 05.2023
Cook
MrT's
05.2019 - 10.2020
Waiter
Peak Restaurant
06.2018 - 04.2019
Kitchen Porter
Hardy's Bakery
05.2017 - 02.2018
Leaving Certificate -
Magh Ene College