Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
Timeline
Generic

DEREK SWAN

Crumlin,Dublin

Summary

Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.

Results-driven Management professional with 20 plus years of experience in hospitality operations, production management, organisational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.


Overview

36
36
years of professional experience
2021
2021
years of post-secondary education

Work history

Manager

TK Maxx
Dublin, Ireland
08.2024 - Current
  • Implemented cost reduction measures, reduced overhead expenses.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Liaised with suppliers to ensure timely deliveries.
  • Boosted department efficiency by streamlining operational processes.
  • Delegated tasks efficiently to maximise productivity.
  • Led performance reviews, identified areas for improvement.
  • Facilitated staff training, resulting in better customer service.
  • Monitored health and safety measures for guaranteed compliance.

Group Operations Manager

Pog Cafes
Dublin
04.2023 - 04.2024
  • Increased sales over all sites with yearly LFL of 40%.
  • Increased business profitability and EBITA by changing business practices, partners and mind set.
  • Improved management structure to ensure pipeline for future development and succession.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
  • Aided business owners by recommending corrective actions and improvements to company operations.
  • Led overall direction, coordination and evaluation of department functions.
  • Managed and motivated teams for successful KPI attainment.
  • Analysed financial data to track and achieve budget targets.
  • Strategically scheduled and supported 5 sites and up to 95 staff members, maintaining high-performing business operations.

General Manager

Aparto Student Accommodation
Dublin, Dublin
02.2022 - 04.2023
  • Researched best practices and trends to stay abreast with developments.
  • Produced business plans to maximise growth and minimise cost for company.
  • Certified company met relevant legal and regulatory requirements.
  • Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
  • Monitored budget to meet sales and revenue targets.
  • Oversaw daily company operations to reach financial targets.
  • Championed customer-centric approach, resulting in enhanced client satisfaction.
  • Established key stakeholder relationships to foster partnerships and collaborations.
  • Leveraged industry expertise to navigate regulatory compliance and legal considerations.
  • Strategically scheduled and managed 20+ staff members over 2 sites, maintaining high-performing business operations.

General Manager

Zizzi Restaurant
Dublin
09.2021 - 01.2022
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Tracked KPIs to drive profitability and target delivery.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.

Restaurant Manager

The Restaurant at Kilkenny
Dublin
05.2021 - 09.2021
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Established safe and secure dining environment with strong sanitation standards leading the future business return after COVID.

General Manager

Nando’s Ireland
Dublin, Dublin
05.2012 - 02.2021
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Supported group wide business in the best practice development for operations during COVID pandemic with view of rolling out to all restaurants in Ireland complying with governmental guidance.

Assistant Manager

Donnybrook Fair Restaurant
Dublin
06.2011 - 05.2012

Assistant Manager

Harry’s on the Green Cocktail Bar
Dublin
11.2010 - 06.2011

Senior F&B Team Member

The Gibson Hotel
Dublin
06.2010 - 11.2010

General Manager

Ma Nolan’s Irish Pubs
Nice Port
04.2007 - 05.2010

Customer Service Executive

Purple UK Response Handling
Glasgow
02.2006 - 03.2007

Sales Executive

RHL Recruitment
Glasgow
11.2005 - 02.2006

Site Manager – Overseas

Holidaybreak PLC
Northwich
03.2002 - 11.2005

Department Manager – Sommerfield Foodmarkets

Prestwick
Scotland
10.1989 - 03.2002

Education

Electrical PAT testing certificate -

Ayrton Training Group
Dublin

Fire Warden Safety Awareness -

Ayrton Training Group
Dublin

Occupational First Aid (FETAC Level 5) -

Irish Red Cross
Dublin, Leinster

Health & Safety -

Business Online Training Platforms
Online

Food Safety -

Business Online Training Programs
Online

People Management - undefined

Recruitment & Management Development (Online Certs) - undefined

Food Safety Certificate (Level 2) -

FETAC
Dublin, Leinster

Skills

  • Staff development and coaching
  • Process improvement strategies
  • Sales building
  • Facilities management
  • Multi-tasking
  • Leadership
  • Strategic Thinking
  • Organisation
  • Customer Service
  • Communication & Teamwork
  • Quality Driven
  • High Productivity
  • Sales Acumen
  • Problem Resolution
  • Resourcefulness
  • Systems implementation
  • Performance Management
  • Profit and Loss Analysis
  • Inventory control
  • Personable
  • Financial and cash flow analyses
  • Multi-site operations
  • Cost reduction and containment
  • People Management
  • Microsoft Office (Access, Word, Excel, PowerPoint)
  • Open Office & Explorer
  • Corel Draw
  • Photoshop, Gimp
  • HTML
  • Windows, Linux Ubuntu
  • Multi-unit operations management
  • Confident communicator
  • Coaching and mentoring

Languages

English - Native
French - Basic
German - Basic

Affiliations

  • Swimming, reading, cycling, gardening

Timeline

Manager

TK Maxx
08.2024 - Current

Group Operations Manager

Pog Cafes
04.2023 - 04.2024

General Manager

Aparto Student Accommodation
02.2022 - 04.2023

General Manager

Zizzi Restaurant
09.2021 - 01.2022

Restaurant Manager

The Restaurant at Kilkenny
05.2021 - 09.2021

General Manager

Nando’s Ireland
05.2012 - 02.2021

Assistant Manager

Donnybrook Fair Restaurant
06.2011 - 05.2012

Assistant Manager

Harry’s on the Green Cocktail Bar
11.2010 - 06.2011

Senior F&B Team Member

The Gibson Hotel
06.2010 - 11.2010

General Manager

Ma Nolan’s Irish Pubs
04.2007 - 05.2010

Customer Service Executive

Purple UK Response Handling
02.2006 - 03.2007

Sales Executive

RHL Recruitment
11.2005 - 02.2006

Site Manager – Overseas

Holidaybreak PLC
03.2002 - 11.2005

Department Manager – Sommerfield Foodmarkets

Prestwick
10.1989 - 03.2002

People Management - undefined

Recruitment & Management Development (Online Certs) - undefined

Electrical PAT testing certificate -

Ayrton Training Group

Fire Warden Safety Awareness -

Ayrton Training Group

Occupational First Aid (FETAC Level 5) -

Irish Red Cross

Health & Safety -

Business Online Training Platforms

Food Safety -

Business Online Training Programs

Food Safety Certificate (Level 2) -

FETAC

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DEREK SWAN