Isabel Leonard
Greystones
Summary
A passionate and hardworking student seeking to broaden expertise and gain new experience. A diligent hospitality worker with great people skills. Dedicated to providing guests with best-in-class service, so that they always leave with a smile on their face. Equipped with every necessary skill to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Goal driven with excellent management skills, who thrives in a fast-paced and team-focused environment. I possess a strong, target-driven attitude and am resourceful, adaptable, and committed to excellence, with impeccable attention to detail. I am an individual who places an unyielding emphasis on interpersonal and communication skills, while executing all tasks to a high standard while adhering to all necessary guidelines.
Overview
7
7
years of professional experience
Work History
Hospitality Assistant Manager
The Whale Theatre
Greystones
09.2019 - Current
- Managing, training, and overseeing staff in their daily duties, while also providing motivation and drive to encourage staff in their employment, bringing forward a positive and encouraging attitude
- Being a primary point of reference to solve any issues and answer any queries of the clients, while providing outstanding hospitality service to a high level and always maintaining courteous and friendly mannerisms
- Handling cash flow and management of the safe, a trusted keyholder
- Also maintaining a spotless working environment and providing the highest standards of service for the employer and the clients.
Waitress
Local Public Eatery
Vancouver
05.2022 - 09.2024
- Provided an exceptionally high level of service to over 400 customers per shift, ensuring that thel all experienced a kind, warm and friendly atmosphere in the restaurant
- Maintained a high knowledge of current menu items, garnishes, ingredients and preparation methods, as well as allergens and dietary requirement modifications
- Checked food before serving it to customers and performed quality checks on every plate
- Performed opening and closing duties such as setting up the dining area, restocking supplies, and acting as the lead closing server with a high level of responsibility
Production Biochemist
Trinity Biotech PLC
Bray
05.2022 - 05.2023
- Responsible for daily operation and monitoring of medical device labs which are primarily focused on HIV antigen purification, antibody conjugation and tissue culture
- Aiding in the meeting of all planned targets and contributing significantly to the production teams
- Training of colleagues on processes was a key skill gained, as well as carrying out weekly cross-department 5S audits and other general laboratory maintenance tasks.
Sales Assistant
Lou and Belle Baby
Greystones
06.2021 - 12.2022
- A beautiful and unique children’s and baby boutique, situated in Greystones with a thriving online store and loyal customer base. Here, I was a trusted key holder and handled cash and all transactions, order fulfillment, and maintaining a clean and welcoming store.
- I became confident in the use of Shopify as an online sales platform, and handled all customer inquiries or issues in a very helpful and professional manner.
- Made and nurtured multiple connections with customers and the public, while creating a fun retail environment so they would get the most enjoyment out of their experience with the retailer.
Bartender
The Horse and Hound
Delgany
05.2017 - 01.2022
- Managed bar area, handled inventory, regulation compliance and built important and longstanding customer relationships
- Trained new bartenders on drink preparation and upselling techniques
- Greeted customers and provided excellent customer service
- Gained valuable service experience as both a senior bartender and waitress
Education
BSC. (Hons) Biochemistry and Molecular Biology -
University College Dublin
01.2022
M.D. - Bachelor of Medicine, Bachelor of Surgery
University of Limerick
Limerick, IrelandLeaving Certificate -
St. Davids Holy Faith Secondary School
Skills
- Barista Training
- Excellent customer service skills
- Interpersonal skills
- Collaboration/Project Management
- Shopify Global Commerce Platform
- Fully certified in basic life support and first aid
- Trained fire marshall
- Very strong time management skills and efficiency
References
References Available on Request
Hobbies and Interests
I have a strong interest in fitness, am an active member in my local gym, and enjoy the outdoors. Sea swimming is a keen interest of mine, and I enjoy it year-round. I love animals and enjoy spending time with my friends and family.
Timeline
Waitress
Local Public Eatery
05.2022 - 09.2024
Production Biochemist
Trinity Biotech PLC
05.2022 - 05.2023
Sales Assistant
Lou and Belle Baby
06.2021 - 12.2022
Hospitality Assistant Manager
The Whale Theatre
09.2019 - Current
Bartender
The Horse and Hound
05.2017 - 01.2022
BSC. (Hons) Biochemistry and Molecular Biology -
University College Dublin
M.D. - Bachelor of Medicine, Bachelor of Surgery
University of Limerick
Leaving Certificate -
St. Davids Holy Faith Secondary School
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