Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Timeline
Generic

Natasha Howard

Celbridge

Summary

Dedicated professional with expertise in barista training and hospitality event setup, demonstrating excellent communication skills and a strong ability to work well under pressure. Proven track record in customer service, food hygiene, and fire safety, complemented by first aid proficiency. A quick learner and great multi-tasker committed to delivering exceptional service and seeking opportunities to further develop within the hospitality industry.

Overview

26
26
years of professional experience
2017
2017
years of post-secondary education

Work history

Hospitality worker

Apleona/Sodexo
Celbridge, Co Kildare
11.2023 - Current
  • Trained new staff members for seamless integration into the team.
  • Maintained inventory, ensuring sufficient supplies at all times.
  • Offered assistance to help team members complete tricky tasks or meet tight deadlines.
  • Prepared conference rooms with required equipment for smooth-running meetings.
  • Informed kitchen staff of any individual food requirements including allergies and dietary requirements.
  • Cultivated welcoming Front of House environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.

Cleaning assistant

Duggans
Celbridge, Co Kildare
01.2020 - 11.2022
  • Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
  • Conducted inventory checks on cleaning supplies, ensuring stock availability when needed.
  • Spot cleaned and sanitised high-touch areas.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.

SUPERVISOR

CELBRIDGE HOUSE
Celbridge
01.2010 - 01.2018
  • After relocating to Celbridge, I was hired as a waitress/bar staff and quickly progressed onto managing the daily operations of a busy pub which served carvery. I managed a team of about 6 staff and was responsible for all aspects of the running of the business. This included: Opening & closing of the pub, being the keyholder, cash reconciliation, organizing rosters, cleaning in the morning before opening, ensuring that staff are adhering to cleaning rosters and deep cleaning is done. The pub was sold in late 2018 which was the reason for having to leave this position.

WAITRESS/SILVER SERVICE

FITZERS CATERING LEOPARDSTOWN RACECOURSE
Leopardstown
01.2004 - 01.2010
  • I worked as a waitress in Leopardstown Racecourse which regularly hosted events for executive clients with strict requirements and expectations. I was part of the silver service team & served high profile clients with professionalism and impeccable customer service. This position required a high degree of customer service skills and also an ability to work quickly while making no mistakes. This was one of my favourite positions as I thrived off the high stress environment and the fast-paced nature of the role.

CANTEEN SUPERVISOR

DUN LAOGHAIRE COLLEGE
Dun Laoghaire
01.2001 - 01.2004
  • In this position I was promoted from a waitress and managed a team of 6 staff that served an average of 150 people per day for breakfast & lunch services. My duties included: preparing & cooking breakfast and lunch items to be served each day, taking payments for meals, setting up & closing the kitchen each day, managing the staff to ensure cleaning schedules were being followed and all staff were using their time efficiently to ensure all the work was done each day.

BAR STAFF

BAKERS CORNER DEANSGRANGE
Deansgrange
01.2000 - 01.2001
  • This position involved making & serving drinks as per customers request, ensuring the bar is fully stocked and kept clean throughout the shift and also cleaning down the bar at the end of the night.

Education

QQI Level 5 - Customer Service

Ballyfermot College of Further Education

Skills

  • Barista training
  • First aid
  • Fire safety
  • Work well under pressure
  • Quick Learner
  • Great multi-tasker
  • Excellent communication skills
  • Customer Service
  • Food Hygiene
  • Hospitality event setup

Hobbies and Interests

I enjoy going for walks and spending time with my family.

Timeline

Hospitality worker

Apleona/Sodexo
11.2023 - Current

Cleaning assistant

Duggans
01.2020 - 11.2022

SUPERVISOR

CELBRIDGE HOUSE
01.2010 - 01.2018

WAITRESS/SILVER SERVICE

FITZERS CATERING LEOPARDSTOWN RACECOURSE
01.2004 - 01.2010

CANTEEN SUPERVISOR

DUN LAOGHAIRE COLLEGE
01.2001 - 01.2004

BAR STAFF

BAKERS CORNER DEANSGRANGE
01.2000 - 01.2001

QQI Level 5 - Customer Service

Ballyfermot College of Further Education

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Natasha Howard