Natasha Howard
Celbridge
Summary
Dedicated professional with expertise in barista training and hospitality event setup, demonstrating excellent communication skills and a strong ability to work well under pressure. Proven track record in customer service, food hygiene, and fire safety, complemented by first aid proficiency. A quick learner and great multi-tasker committed to delivering exceptional service and seeking opportunities to further develop within the hospitality industry.
Overview
26
26
years of professional experience
2017
2017
years of post-secondary education
Work history
Hospitality worker
Apleona/Sodexo
Celbridge, Co Kildare
2023.11 - Current
- Trained new staff members for seamless integration into the team.
- Maintained inventory, ensuring sufficient supplies at all times.
- Offered assistance to help team members complete tricky tasks or meet tight deadlines.
- Prepared conference rooms with required equipment for smooth-running meetings.
- Informed kitchen staff of any individual food requirements including allergies and dietary requirements.
- Cultivated welcoming Front of House environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
Cleaning assistant
Duggans
Celbridge, Co Kildare
2020.01 - 2022.11
- Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
- Conducted inventory checks on cleaning supplies, ensuring stock availability when needed.
- Spot cleaned and sanitised high-touch areas.
- Safely stored cleaning solutions, equipment and chemicals.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
SUPERVISOR
CELBRIDGE HOUSE
Celbridge
2010.01 - 2018.01
- After relocating to Celbridge, I was hired as a waitress/bar staff and quickly progressed onto managing the daily operations of a busy pub which served carvery. I managed a team of about 6 staff and was responsible for all aspects of the running of the business. This included: Opening & closing of the pub, being the keyholder, cash reconciliation, organizing rosters, cleaning in the morning before opening, ensuring that staff are adhering to cleaning rosters and deep cleaning is done. The pub was sold in late 2018 which was the reason for having to leave this position.
WAITRESS/SILVER SERVICE
FITZERS CATERING LEOPARDSTOWN RACECOURSE
Leopardstown
2004.01 - 2010.01
- I worked as a waitress in Leopardstown Racecourse which regularly hosted events for executive clients with strict requirements and expectations. I was part of the silver service team & served high profile clients with professionalism and impeccable customer service. This position required a high degree of customer service skills and also an ability to work quickly while making no mistakes. This was one of my favourite positions as I thrived off the high stress environment and the fast-paced nature of the role.
CANTEEN SUPERVISOR
DUN LAOGHAIRE COLLEGE
Dun Laoghaire
2001.01 - 2004.01
- In this position I was promoted from a waitress and managed a team of 6 staff that served an average of 150 people per day for breakfast & lunch services. My duties included: preparing & cooking breakfast and lunch items to be served each day, taking payments for meals, setting up & closing the kitchen each day, managing the staff to ensure cleaning schedules were being followed and all staff were using their time efficiently to ensure all the work was done each day.
BAR STAFF
BAKERS CORNER DEANSGRANGE
Deansgrange
2000.01 - 2001.01
- This position involved making & serving drinks as per customers request, ensuring the bar is fully stocked and kept clean throughout the shift and also cleaning down the bar at the end of the night.
Education
QQI Level 5 - Customer Service
Ballyfermot College of Further Education
Skills
- Barista training
- First aid
- Fire safety
- Work well under pressure
- Quick Learner
- Great multi-tasker
- Excellent communication skills
- Customer Service
- Food Hygiene
- Hospitality event setup
Hobbies and Interests
I enjoy going for walks and spending time with my family.
Timeline
Hospitality worker
Apleona/Sodexo
2023.11 - Current
Cleaning assistant
Duggans
2020.01 - 2022.11
SUPERVISOR
CELBRIDGE HOUSE
2010.01 - 2018.01
WAITRESS/SILVER SERVICE
FITZERS CATERING LEOPARDSTOWN RACECOURSE
2004.01 - 2010.01
CANTEEN SUPERVISOR
DUN LAOGHAIRE COLLEGE
2001.01 - 2004.01
BAR STAFF
BAKERS CORNER DEANSGRANGE
2000.01 - 2001.01
QQI Level 5 - Customer Service
Ballyfermot College of Further Education