Holly Butterly
Dundalk,Ireland
Summary
Skilled in administration, reporting, data entry, coordination, and project management. Demonstrates strong focus and attention to detail, ensuring efficient and accurate task completion. Open to new challenges and diverse work environments. Proven ability to adapt and excel in various roles.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
Clerical Officer
Louth County Council
Dundalk, Ireland
2023.10 - Current
- Deliver face-to-face and telephone customer service while maintaining service standards.
- Manage cash office transactions for rent, fines, rates, fire bills, and objections.
- Coordinate motor tax processing across mail, phone, and counter channels.
- Oversee customer service post handling while ensuring queries route correctly.
- Create cases for all departments to unblock works and responses.
- Direct enquiries on housing grants, motor tax, homelessness, bills, and litter compliance.
- Complete end of day reports for Motor tax and Cash office
Senior Talent Acquisition Specialist,
National Pen
Dundalk, Ireland
2013.06 - 2023.03
- Optimise the recruitment process to improve end-to-end candidate and hiring flow.
- Partner with hiring managers and stakeholders to set premium service standards.
- Own trade fair planning from initial research through onsite participation across countries.
- Set sourcing strategy by developing cost-effective solutions for reliable pipelines.
- Take responsibility for job descriptions, interview questions, and role plays.
- Direct manual search efforts for language requirements and skillset alignment.
- Oversee job posting setup and maintenance across recruitment tools and job boards.
- Approve outreach for defined user groups and guide candidate conversations.
- Account for supplier and external partner relationships to sustain delivery quality.
- Lead application screening through phone and face-to-face competence interview decisions.
- Drive compliance with employment legislation through consistent recruitment practice.
- Manage offers and negotiate terms, then oversee employment contract generation.
- Coordinate outcome communications and start-date scheduling with clients and candidates.
- Champion database maintenance to provide timely KPI information.
- Own recruiting projects to prioritise pipelines and staffing needs.
- Define candidate experience priorities to keep national pen attractive to talent.
- Align weekly and monthly recruitment targets to track delivery performance.
- Lead training by creating manuals and onboarding new recruitment staff.
Account Manager
O'Callaghan Insurance
Dundalk, Ireland
2011.08 - 2012.08
- Directed customer service through outbound and incoming call management.
- Managed accounts and administrative priorities to support service delivery standards.
- Owned system reporting and drove performance against daily, weekly, and monthly targets.
Manager
Coastguard Seafood's
Annagassan, Ireland
2009.01 - 2011.08
- Managed day-to-day operations
- Oversaw HACCP plans and monitored food safety controls.
- Operated food processing tasks to follow production requirements and standards.
- Ran machines, adjusted settings, and monitored output quality.
- Handled general administration tasks and kept records up to date.
- Delivered responsive customer service and managed day-to-day enquiries.
- Managed accounts
- Maintained health and safety compliance
Account Manager & Renewals Manager
Irish Independent Media Group
Dublin, Ireland
2008.06 - 2009.01
- Made outbound cold calls to generate sales opportunities.
- Managed daily, weekly, and monthly sales targets and activity levels.
- Led and trained team members, driving renewal and submission follow-ups.
- Handled customer service queries to support sales progress.
- Closed sales for other team members, maintaining strong deal throughput.
- Earned highest commission in 2008, holding record unbroken.
Recruiter-Contract Role
Right Fit Recruitment
Dublin, Ireland
2008.03 - 2008.06
- Cold-call prospects to arrange consultations and follow up on interest.
- Conduct consultations and coordinate meetings to discuss customer needs.
- Screen CVs, update database records, and manage telesales enquiries.
- Handle account management to sustain client relationships and exceed targets.
- Build leads through telesales while maintaining accurate records in database.
Manager two Gym's- New-Zealand & Australia
Power Plate & Curves
New-Zealand & Melbourne, New-Zealand & Australia
2007.02 - 2008.03
- Lead marketing initiatives to coordinate training, customer service, and branch priorities.
- One-on-one training with personalised programmes for all Members
- Oversee systems upkeep to keep account processes accurate and consistent.
- Coordinate administration work to support efficient branch delivery and service quality.
- Direct branch management activities to maintain performance across customer-facing duties.
- Strengthen customer relations to drive membership
Education
Certificate - Local Government
IPA
Ireland 2026.06 -
Certificate - Dementia
Training2care
2024.09 - 2024.09
Certificate - Cardiac First Response
Civil Defence Group
Ireland 2025.07 - 2025.07
Certificate - Training
Training Delivery and Evaluation
Ireland 2018.01 - 2018.05
Diploma of Higher Education - Mental Health, Fitness and Nutrition
Kilroy's College
Dublin 2006.08 - 2007.05
Skills
- Confidential and discreet
- Administrative support
- Records upkeep
- Time efficiency
- Training of staff
- Telephone etiquette
- organisational understanding
- Proactive attitude
References
References available upon request.
Timeline
Certificate - Local Government
IPA
2026.06 -
Certificate - Cardiac First Response
Civil Defence Group
2025.07 - 2025.07
Certificate - Dementia
Training2care
2024.09 - 2024.09
Clerical Officer
Louth County Council
2023.10 - Current
Certificate - Training
Training Delivery and Evaluation
2018.01 - 2018.05
Senior Talent Acquisition Specialist,
National Pen
2013.06 - 2023.03
Account Manager
O'Callaghan Insurance
2011.08 - 2012.08
Manager
Coastguard Seafood's
2009.01 - 2011.08
Account Manager & Renewals Manager
Irish Independent Media Group
2008.06 - 2009.01
Recruiter-Contract Role
Right Fit Recruitment
2008.03 - 2008.06
Manager two Gym's- New-Zealand & Australia
Power Plate & Curves
2007.02 - 2008.03
Diploma of Higher Education - Mental Health, Fitness and Nutrition
Kilroy's College
2006.08 - 2007.05