Charlene Sweeney Long
Blessington,County Wicklow
Summary
I am an enthusiast clerical officer with 20 years of experience. Secures team success through hard work, attention to detail and excellent organisation.
I am an outgoing, friendly, hard working, reliable with a very positive attitude.
Eager to progress in my career within the Coombe Hospital.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Clerical officer
Coombe Women's Hospital
Dublin, Leinster
2003.07 - Current
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Established workflow processes and implemented modifications to improve administrative operations.
- Maintained patient confidentiality by ensuring adherence to GDPR standards across all tasks.
- Input data manually or by scanning documentation using office equipment.
- Supported clinical teams with easily read and updated charts and related records.
- Directed administrative team in high-quality clerical service delivery.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Handled high volume calls to address customer inquiries and concerns.
- Supported team by demonstrating respect and willingness to help.
Shop assistant
News box
Dublin, Leinster
1999.01 - 2003.06
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Requested and checked customer IDs at checkout for age-restricted products.
- Boosted product sales by offering selection guidance to customers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
Education
Leaving cert -
Loretto College
Dublin, LeinsterSkills
- Records administration
- Administrative support
- Organisation and prioritisation
- Diary management
- Medical terminology
- Confidential and discreet
- Interpersonal communication
- File and records maintenance
- Communication skills
- Time management
- Problem-solving
Affiliations
- Going to the gym
- Long out door walks
Certification
HSELAND
- Outpatient waiting list management protocol
- Excel office 365 getting started
- Excel office 365 basic formulas
- The fundamentals of GDPR
- Administrative support. Developing your essential skills
- Dignity at work
- Cyber security awareness
- Communicating effectively through open disclosure
- A introduction to children 1st
Timeline
Clerical officer
Coombe Women's Hospital
2003.07 - Current
Shop assistant
News box
1999.01 - 2003.06
Leaving cert -
Loretto College