Germaine Swana Musenge
Mallow
Summary
I am a dedicated; I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am organized and methodical individual; I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I am Capable of communicating effectively in 5 different languages and working towards targets and deadlines. Highly motivated with a warm and friendly personality.
Overview
7
7
years of professional experience
Work History
FRAUD AND PREVENTION SPECIALIST
APPLE DISTRIBUTION INTERNATIONAL
CORK
01.2022 - Current
- Identify fraud trends, and how to tackle them, Investigate, Analyse and make meaningful decisions based on research result, Collaborate with banks to stop/prevent frauds.
TECHNICAL SUPERVISOR
APPLE DISTRIBUTION INTERNATIONAL
CORK
01.2021 - 01.2022
- Partner with engineer to solve software and hardware issues, meet commitments with customers, assist T1 colleagues, achieve personal and business KPIs.
CUSTOMER SUPPORT ADVISOR
APPLE DISTRIBUTION INTERNATIONAL
CORK
01.2018 - 01.2021
- Assist customers with their daily queries through phone, Deliver an excellent customer experience, helping customers choose the right product and/or service for their requirements, Conduct problem solving and troubleshooting, Maintain a friendly manner and calm, positive demeanour when handling complaints.
FIELD REPRESENTATIVE
ACT MARKETING
CORK
01.2013
- Developed a robust knowledge of products and services, providing a friendly and efficient customer service and responding to any specific needs and requirements, Used upselling and link selling techniques to increase sales and contribute to business growth, Met and exceeded regular targets and KPIs.
ASSISTANT STAFF OFFICER
LIMERICK CITY COUNCIL
LIMERICK
01.2012
- Used phone and email to communicate with both clients and colleagues in a professional manner, Performed general office and administrative duties, Resolved any problems that customer's while also keeping in compliance with company policies
Education
honours Bachelor Degree - International Commerce with Italian
University College Cork
Cork, Ireland01.2016
Associate Degree - Marketing with French
Limerick College of Further Education
Limerick, Ireland01.2012
Leaving Certificate -
Salesian Secondary School
Limerick, IrelandSkills
- MacOS
- IOS
- Windows
- Microsoft Word
- Excel
- PowerPoint
- Publisher
- Visio
- Social Networking
- Analytical skills
- Interpersonal skill
- Management skill
- Case Management
Personal Information
Title: FRAUD AND PREVENTION SPECIALIST
Nationality: Irish
Awards
- 5 years award of exceeding achievement with Apple
- Multiple Business conduct certificates
- Inclusion and diversity certificate
- Honours Bachelor's degree in International Commerce with Italian
- Associate degree in Marketing with French with all exams passed with distinction
Timeline
FRAUD AND PREVENTION SPECIALIST
APPLE DISTRIBUTION INTERNATIONAL
01.2022 - Current
TECHNICAL SUPERVISOR
APPLE DISTRIBUTION INTERNATIONAL
01.2021 - 01.2022
CUSTOMER SUPPORT ADVISOR
APPLE DISTRIBUTION INTERNATIONAL
01.2018 - 01.2021
FIELD REPRESENTATIVE
ACT MARKETING
01.2013
ASSISTANT STAFF OFFICER
LIMERICK CITY COUNCIL
01.2012
honours Bachelor Degree - International Commerce with Italian
University College Cork
Associate Degree - Marketing with French
Limerick College of Further Education
Leaving Certificate -
Salesian Secondary School
Similar Profiles
Germaine Swana MusengeGermaine Swana Musenge
Fraud and Prevention Specialist at Apple Distribution InternationalFraud and Prevention Specialist at Apple Distribution International
Serges Molina YandongSerges Molina Yandong
Sales Associate at Apple Distribution InternationalSales Associate at Apple Distribution International
Justin SpencerJustin Spencer
AppleCare Partner Relations Senior Advisor T2 at Apple Distribution InternationalAppleCare Partner Relations Senior Advisor T2 at Apple Distribution International