Germaine Swana Musenge
Astoria
Summary
I am a dedicated; I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am organized and methodical individual; very detail oriented, I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I am Capable of communicating effectively in5 different languages and working towards targets and deadlines. Highly motivated with a warm and friendly personality.
Overview
13
13
years of professional experience
Work History
Fraud and Prevention Specialist
Apple Distribution International
01.2022 - Current
- Identify fraud trends, and how to tackle them, Investigate, Analyse and make meaningful decisions based on research result, Collaborate with banks to stop/prevent frauds
Technical Supervisor
Apple Distribution International
01.2021 - 01.2022
- Partner with engineer to solve software and hardware issues, meet commitments with customers, assist TI colleagues, achieve personal and business KPIs
Customer Support Advisor
Apple Distribution International
01.2018 - 01.2021
- Assist customers with their daily queries through phone, Deliver an excellent customer experience, helping customers choose the right product and/or service for their requirements, Conduct problem solving and troubleshooting, Maintain a friendly manner and calm, positive demeanour when handling complaints
Field Representative
ACT Marketing
01.2013 - 01.2013
- Developed a robust knowledge of products and services, providing a friendly and efficient customer service and responding to any specific needs and requirements, Used upselling and link selling techniques to increase sales and contribute to business growth, Met and exceeded regular targets and KPIs
Assistant Staff Officer
Limerick City Council
01.2012 - 01.2012
- Used phone and email to communicate with both clients and colleagues in a professional manner, Performed general office and administrative duties, Resolved any problems that customer’s while also keeping in compliance with company policies
Education
Honours Bachelor Degree - International Commerce with Italian
University College Cork
01.2016
Associate of Arts - Effective Management And Communication
Indiana University Kelley School of Business
1275 E 10th St Bloomington, IN 47405,United States01-2025
Associate Degree - Marketing with French
Limerick College of Further Education
01.2012
Leaving Certificate - undefined
Salesian Secondary School
01.2011
Skills
- Analytical skills
- Interpersonal skill
- Case Management
- Data analysis
- Risk advisory
- Claims management
- Time management
- Analytical thinking
- Decision-making
- Risk assessment
- Issue troubleshooting
- Problem identification
- Team collaboration
- Effective management
- Effective communication
- Social Networking
- MacOS
- IOS
- Windows
- Microsoft Word
- Excel
- PowerPoint
- Publisher
- Visio
Awards
5 years award of exceeding achievement with Apple, Honours Bachelor’s degree in International Commerce with Italian, Associate degree in Marketing with French with all exams passed with distinction, Business conduct certificate, Inclusion and diversity certificate
Timeline
Fraud and Prevention Specialist
Apple Distribution International
01.2022 - Current
Technical Supervisor
Apple Distribution International
01.2021 - 01.2022
Customer Support Advisor
Apple Distribution International
01.2018 - 01.2021
Field Representative
ACT Marketing
01.2013 - 01.2013
Assistant Staff Officer
Limerick City Council
01.2012 - 01.2012
Associate Degree - Marketing with French
Limerick College of Further Education
Leaving Certificate - undefined
Salesian Secondary School
Honours Bachelor Degree - International Commerce with Italian
University College Cork
Associate of Arts - Effective Management And Communication
Indiana University Kelley School of Business
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