Summary
Overview
Work history
Education
Skills
Personal Information
Languages
References
Timeline
SoftwareEngineer
Francis Onojeharho

Francis Onojeharho

Raheen Gardens, Dooradoyle,Limerick

Summary

Accomplished IT professional with deep expertise in network administration, cloud computing, and technical support. Highly proficient in Microsoft Azure, Active Directory, and Microsoft 365 administration, with a strong command of PowerShell scripting, firewall configuration, and network security best practices. Skilled in VLAN setup, Ethernet, and wireless networking, ensuring optimal infrastructure performance. Recognised for exceptional customer service, clear communication, and strong team collaboration. Dedicated to using analytical thinking and a deadline-driven approach to drive operational efficiency and support strategic business goals.

Overview

8
8
years of professional experience
11
11
years of post-secondary education

Work history

Level 1 IT Helpdesk Technician

Tierneys Office Automation
Ennis, Ireland
09.2022 - 08.2025
  • Providing first-line IT support through ConnectWise / Halo ticketing system, ensuring prompt resolution of hardware, software, and system issues.
  • Diagnosing and resolving complex network connectivity problems, including DNS, TCP/IP, and DHCP configurations, ensuring uninterrupted business operations.
  • Brandished strong knowledge of LAN and WAN networks, routers and TCP and IP protocols whilst troubleshooting using CompTIA troubleshooting methodology.
  • Administering Microsoft Office 365 and SharePoint environments, improving collaboration and user productivity.
  • Remotely managing client network devices, such as switches, Firewalls and access points, to restart or configure ports, configure VLANs on ports or set ports to correct existing VLAN.
  • Configuring and enforcing security protocols such as multi-factor authentication (MFA), encryption, and access control lists (ACLs) to safeguard data integrity.
  • Managing Windows Server environments with expertise in Active Directory, group policy configuration, and user account management.
  • Conducting detailed security risk assessments, identifying vulnerabilities, and implementing corrective actions to align with cybersecurity best practices.
  • Configured firewalls and maintained intrusion detection systems for improved security measures. VPN setups, etc.
  • Creating detailed technical documentation and troubleshooting guides to streamline processes and enhance team knowledge sharing.
  • Escalating complex issues to senior support while maintaining clear communication with clients, ensuring continuity of service and rapid resolution.
  • Deploying and managing ESXi and other Hyper-V virtualisation solutions to optimise resource utilisation and infrastructure scalability.
  • Utilising remote monitoring and management tools for scheduled maintenance, backups, and disaster recovery, ensuring business continuity during upgrades.

IT Support Technician – Remote and Field

El-Alan Construction Company
Lagos, Nigeria
08.2017 - 07.2021
  • Delivered comprehensive remote and on-site IT support, resolving escalated hardware and software issues efficiently.
  • Troubleshoot advanced networking problems using TCP/IP and DNS protocols to optimise system performance.
  • Closed over 50 tickets per week.
  • Designed and implemented secure LAN/WAN networks according to industry standards for configurations.
  • Managed user accounts in Active Directory, enhancing access management and organisational workflows.
  • Applied regular patches to operating systems and third-party software, protecting against vulnerabilities.
  • Configured SonicWall firewalls and intrusion detection systems to mitigate security threats.
  • Utilised Screen Connect for remote desktop support, addressing software installation and email configuration issues promptly.
  • Presented technical solutions clearly, improving user confidence in IT services.

Education

MSc - Network & Information Security

Griffith College Limerick
Ireland
09.2021 - 09.2022

BSc - Computer Science

Benson Idahosa University
Nigeria
07.2013 - 06.2017

Leaving Certificate - Equivalent

Apata Memorial High School
Nigeria
06.2007 - 06.2013

Skills

  • Windows server administration
  • Interpersonal Skills
  • Technical Knowledge
  • Security Measures
  • Information Security
  • Technical Support
  • System Monitoring
  • Cybersecurity
  • Disaster Recovery
  • Business Analysis
  • Maintenance
  • Project Documentation
  • Planning
  • Processes And Procedures
  • Cloud Applications
  • Property Management Systems

Personal Information

Title: IT HELPDESK TECHNICIAN

Languages

English
Proficient (C2)

References

References available upon request.

Timeline

Level 1 IT Helpdesk Technician

Tierneys Office Automation
09.2022 - 08.2025

MSc - Network & Information Security

Griffith College Limerick
09.2021 - 09.2022

IT Support Technician – Remote and Field

El-Alan Construction Company
08.2017 - 07.2021

BSc - Computer Science

Benson Idahosa University
07.2013 - 06.2017

Leaving Certificate - Equivalent

Apata Memorial High School
06.2007 - 06.2013
Francis Onojeharho