Accomplished IT professional with deep expertise in network administration, cloud computing, and technical support. Highly proficient in Microsoft Azure, Active Directory, and Microsoft 365 administration, with a strong command of PowerShell scripting, firewall configuration, and network security best practices. Skilled in VLAN setup, Ethernet, and wireless networking, ensuring optimal infrastructure performance. Recognised for exceptional customer service, clear communication, and strong team collaboration. Dedicated to using analytical thinking and a deadline-driven approach to drive operational efficiency and support strategic business goals.