Joshua Flaherty
Cybersecurity Analyst
47 Brookville Green, Nenagh, Tipperary
Summary
Cybersecurity Analyst skilled in operational tasks including firewall management and rapid incident response. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. References on request.
Overview
4
4
years of professional experience
Work History
Level 1 Helpdesk Technician
Tierney's Office Automation Ltd
03.2024 - Current
- Acted as the primary point of contact and support for a large subset of customers, responsible for addressing any queries and resolving a vast range of technical issues.
- Worked closely with management to streamline workflows enabling quicker resolutions and increase customer satisfaction.
- Routinely evaluated customers environments to identify potential security risks or operational issues.
Cybersecurity Analyst
Dell Technologies
06.2021 - 02.2024
- Efficiently managed incidents and tickets, ensuring timely resolution or appropriate triaging in accordance with Service Level Agreements (SLAs).
- Demonstrated operational proficiency with Palo Alto Firewalls through comprehensive engagement, successfully managing hundreds of change requests ranging from low to critical priority levels.
- Served as internal Subject Matter Expert (SME) for Opengear technologies, managing 130+ devices globally. Included authoring Disaster recovery plans and implementing scheduled backups.
- Developed reports and dashboards within Splunk to monitor diverse metrics, ensuring adherence to compliance standards.
- Conducted numerous inventory audits to ensure meticulous and precise record-keeping.
- While part of the remote access team, focused on resolving VPN-related tickets and contributed to significant environment updates from an operational standpoint.
Education
Higher Diploma - Secure Network Operations
Munster Technological University
Cork 04.2001 -
Bachelor of Science - Computer Networks And Systems Management
Technological University of The Shannon
Limerick 04.2001 -
Skills
Palo Alto,Watchguard,Checkpoint,SonicWall,Opengear,Splunk,Solarwinds,ServiceNow,Jira,Active Directory,Windows,Windows Server,Microsoft 365 Admin,Halo ITSM
Security Policy Enforcement
User Access Control and Permissions Management
Major Incident Response and Triaging
Security Metrics Gathering and Reporting
Timeline
Level 1 Helpdesk Technician
Tierney's Office Automation Ltd
03.2024 - Current
Cybersecurity Analyst
Dell Technologies
06.2021 - 02.2024
Higher Diploma - Secure Network Operations
Munster Technological University
04.2001 -
Bachelor of Science - Computer Networks And Systems Management
Technological University of The Shannon
04.2001 -
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