Felicia Zhou

Flexible work as a sales assistant for luxury womenswear and fragrance brands, such as Tom Ford and Indu Beauty, within large department stores, including Sephora and Fenwicks

• Collaborated with sales team to reach targets
• Assisted in visual merchandising for attractive product displays
• Organised and stocked merchandise to keep necessary levels for sales demand
• Strengthened relationships with retailers through product training sessions

Flexible work as bar staff at a range of venues such as Newcastle Racecourse and Lindisfarne Festival

• Delivered friendly and efficient service at peak times
• Managed cash transactions
• Carried out daily opening and closing duties
• Adhered strictly to health and safety guidelines

Part-time job in a local small business

• Collaborated with kitchen staff to serve food and drink orders
• Greeted new customers, discussed specials and taken orders
• Deployed multitasking skills whilst adhering to all food guidelines and company procedures
• Followed sanitation procedures to comply with food safety standards and protocols

Volunteering placement to support the social media outreach of a national charity and lobbying group

• Produced a 3000 word report recommending ways to increase engagement among young people, which was then utilised by the charity

Two-week internship at a contemporary womenswear store

• Assisted in orders and contacting overseas suppliers, gaining experience in international business
• Specifically researched and gained insight into the intersection between fashion, business, and sustainability

Week-long work experience at a commercial law firm

• Rotated around five seats - commercial, corporate, dispute resolution, employment, and real estate
• Completed tasks such as Companies House filings, along with assisting solicitors by drafting emails to clients and documentation such as share/transaction histories

Temporary work on NUFC matchdays

• Enhanced existing customer service skills, communicating effectively with the general public
• Maintained order and etiquette in a high-intensity match day environment
• Demonstrated team-work skills by working as part of a unit under a large corporation
• Garnered experience in managing tills and processing transactions