Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
Generic

Feargal O Giollain

Dublin,Leinster

Summary

I am a graduate in Hospitality Management. I have a strong passion for operations & personalised customer service. Enthusiastic & dedicated hospitality management professional with a background in running successful hospitality departments. Leads by example to deliver luxury customer service. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, successful guest experience.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

Chalet Host

White Mountain Chalet
St. Martin de Beville , France
01.2025 - 04.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivering on tasks within tight deadlines.
  • Anticipating guests needs in a timely and efficiently manner.
  • Cleaning work areas and equipment to maintain faultless hygiene standards.
  • Delivering fine dining and curating a luxury experience.

Conference & Banqueting Assistant Manager

Conrad Dublin
Dublin, Ireland
09.2023 - Current
  • Stock control management & equipment.
  • In charge of team rostering.
  • Experienced in dealing with high pressure situations.
  • Managed large-scale events from initial set up to successful completion.
  • Run through of events with clients to ensure all luxury standards are met.
  • Providing exceptional time management to ensure the success and smooth service of conference & banqueting events.

Food And Beverage Supervisor

Conrad Dublin
Dublin, Ireland
05.2022 - 09.2023
  • Led team to deliver outstanding luxury service.
  • Responsible for Training new team members.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Built loyal customer base by creating welcoming environment with top quality service.

Food And Beverage Assistant

Conrad Dublin
Dublin City, Ireland
10.2019 - 06.2021
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Serving guests with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained clear communication with guests and kitchen staff for smooth service delivery.
  • Assisted housekeeping, cleaning & quality checking rooms during covid.

Restaurant Supervisor

Ocean Edge Resort & Golf Club
Massachusetts, United States
03.2019 - 09.2019

Waiter

Barista's Café Sandyford
Sandyford
01.2019 - 03.2019

Waiter

The Graduate Pub
Killiney
07.2017 - 11.2017

Education

Leaving Certificate -

Oatlands College
01.2011 - 01.2017

Bachelor's degree - Hospitality Administration/Management

Technological University Dublin
01.2017 - 01.2020

Skills

  • Leadership skills
  • Outstanding customer service
  • Department management
  • Product knowledge
  • Strategic planning
  • Conflict Resolution

Accomplishments

    - Achieving Forbes Standards for exceptional product & service

    - Bachelors in Hospitality Administration/Management

    - Courses on Health & Safety for Managers & Food Allergens

Affiliations

  • Skiing
  • Travelling
  • Running

Timeline

Chalet Host

White Mountain Chalet
01.2025 - 04.2025

Conference & Banqueting Assistant Manager

Conrad Dublin
09.2023 - Current

Food And Beverage Supervisor

Conrad Dublin
05.2022 - 09.2023

Food And Beverage Assistant

Conrad Dublin
10.2019 - 06.2021

Restaurant Supervisor

Ocean Edge Resort & Golf Club
03.2019 - 09.2019

Waiter

Barista's Café Sandyford
01.2019 - 03.2019

Waiter

The Graduate Pub
07.2017 - 11.2017

Bachelor's degree - Hospitality Administration/Management

Technological University Dublin
01.2017 - 01.2020

Leaving Certificate -

Oatlands College
01.2011 - 01.2017

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Feargal O Giollain