Feargal O Giollain
Dublin,Leinster
Summary
I am a graduate in Hospitality Management. I have a strong passion for operations & personalised customer service. Enthusiastic & dedicated hospitality management professional with a background in running successful hospitality departments. Leads by example to deliver luxury customer service. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, successful guest experience.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Chalet Host
White Mountain Chalet
St. Martin de Beville , France
2025.01 - 2025.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivering on tasks within tight deadlines.
- Anticipating guests needs in a timely and efficiently manner.
- Cleaning work areas and equipment to maintain faultless hygiene standards.
- Delivering fine dining and curating a luxury experience.
Conference & Banqueting Assistant Manager
Conrad Dublin
Dublin, Ireland
2023.09 - Current
- Stock control management & equipment.
- In charge of team rostering.
- Experienced in dealing with high pressure situations.
- Managed large-scale events from initial set up to successful completion.
- Run through of events with clients to ensure all luxury standards are met.
- Providing exceptional time management to ensure the success and smooth service of conference & banqueting events.
Food And Beverage Supervisor
Conrad Dublin
Dublin, Ireland
2022.05 - 2023.09
- Led team to deliver outstanding luxury service.
- Responsible for Training new team members.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Built loyal customer base by creating welcoming environment with top quality service.
Food And Beverage Assistant
Conrad Dublin
Dublin City, Ireland
2019.10 - 2021.06
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Serving guests with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Assisted housekeeping, cleaning & quality checking rooms during covid.
Restaurant Supervisor
Ocean Edge Resort & Golf Club
Massachusetts, United States
2019.03 - 2019.09
Waiter
Barista's Café Sandyford
Sandyford
2019.01 - 2019.03
Waiter
The Graduate Pub
Killiney
2017.07 - 2017.11
Education
Leaving Certificate -
Oatlands College
2011.01 - 2017.01
Bachelor's degree - Hospitality Administration/Management
Technological University Dublin
2017.01 - 2020.01
Skills
- Leadership skills
- Outstanding customer service
- Department management
- Product knowledge
- Strategic planning
- Conflict Resolution
Accomplishments
- Achieving Forbes Standards for exceptional product & service
- Bachelors in Hospitality Administration/Management
- Courses on Health & Safety for Managers & Food Allergens
Affiliations
- Skiing
- Travelling
- Running
Timeline
Chalet Host
White Mountain Chalet
2025.01 - 2025.04
Conference & Banqueting Assistant Manager
Conrad Dublin
2023.09 - Current
Food And Beverage Supervisor
Conrad Dublin
2022.05 - 2023.09
Food And Beverage Assistant
Conrad Dublin
2019.10 - 2021.06
Restaurant Supervisor
Ocean Edge Resort & Golf Club
2019.03 - 2019.09
Waiter
Barista's Café Sandyford
2019.01 - 2019.03
Waiter
The Graduate Pub
2017.07 - 2017.11
Bachelor's degree - Hospitality Administration/Management
Technological University Dublin
2017.01 - 2020.01
Leaving Certificate -
Oatlands College
2011.01 - 2017.01