Elena Muller
Cork
Summary
A compassionate and adaptable professional with expertise in autism spectrum disorder, demonstrating exceptional communication skills and a patient, empathetic approach. Highly organised with strong time management abilities, thriving in both team environments and individual work settings. Committed to leveraging these skills to make a meaningful impact in the field of autism and special needs support and care.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Sales receptionist
Women's Fitness Gym
Cork, Ireland
2019.12 - 2020.04
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Salon Co-Ordinator
Sam McCauley Beauty Salon
Cork, County Cork
2017.02 - 2017.09
- Utilised salon software effectively to manage bookings.
- Facilitated effective communication between beauty therapists and clients, improving overall service quality.
- Coordinated staff rotas for optimal salon coverage.
- Collaborated with beauty therapists to optimise appointment schedules.
- Maintained a clean, organised reception area for improved client experience.
- Handled client complaints with professionalism and tact.
- Fostered a warm, welcoming atmosphere within the salon through excellent client relations skills.
Manager
L'Occitane en Provence
Cork, Ireland
2016.04 - 2016.09
- Delegated tasks efficiently to maximise productivity.
- Cultivated strong relationships with clients to secure repeat business.
- Secured new business opportunities with successful networking events.
- Facilitated staff training, resulting in better customer service.
- Led performance reviews, identified areas for improvement.
- Maintained inventory control, reduced stock shortages.
- Coordinated hiring, recruitment and training strategies to build a successful team.
Assistant manager
L'Occitane en Provence
Cork, Ireland
2011.01 - 2016.04
- Managed daily operations to ensure smooth running of the shop floor.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Assisted in recruitment process to build an effective workforce.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Increased staff productivity by providing comprehensive training programmes.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in the brand.
- Handled stock control duties diligently preventing overstocking or shortages.
Education
Special needs assisting level 6 -
Morrisons Island Campus
Cork 2025.01 - 2025.05
Medical terminology QQI5 -
Cork College of Commerce
Cork 2020.02 - 2020.06
Early Childcare Studies QQI5 -
Cork College of Commerce
Cork 2009.09 - 2010.06
Child Protection
Tusla - Children first E-learning programme
Cork 2025.04 - 2025.05
Skills
- Autism spectrum disorder experience
- Compassionate attitude
- Adaptable and effective communication
- Will thrive in both team environments and individual work
- Patient and empathetic
- Organised and great time management skills
Timeline
Child Protection
Tusla - Children first E-learning programme
2025.04 - 2025.05
Special needs assisting level 6 -
Morrisons Island Campus
2025.01 - 2025.05
Medical terminology QQI5 -
Cork College of Commerce
2020.02 - 2020.06
Sales receptionist
Women's Fitness Gym
2019.12 - 2020.04
Salon Co-Ordinator
Sam McCauley Beauty Salon
2017.02 - 2017.09
Manager
L'Occitane en Provence
2016.04 - 2016.09
Assistant manager
L'Occitane en Provence
2011.01 - 2016.04
Early Childcare Studies QQI5 -
Cork College of Commerce
2009.09 - 2010.06