Dino Di Campli
Pescara,Pescara
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
4
4
years of professional experience
Work History
Bed and breakfast operator
Bed and breakfast Rome and Florence
Pescara , Pescara
06.2022 - 06.2023
- Replenished room amenities, including toiletries, welcome packages and tea and coffee facilities.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
- Used customer satisfaction survey findings to address improvement areas.
Restaurant supervisor
Pizza Pilgrims
London , London
11.2019 - 02.2022
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Built loyal customer base by creating welcoming environment with top quality service.
Education
Diploma of Higher Education - Turistic course
Istituto professionale Erminio Maggia
Stresa Italy Skills
- Housekeeping
- Guest hospitality
- Guest experience improvement
- Cleaning and maintenance
- Payment processing
- Guest check-in and check-out
- Cleaning and sanitation procedures
- Workflow planning
- Strong work ethic
- Employee feedback management
- Leads by example
- Passion for customer satisfaction
- Food preparation and safety
Languages
English
Fluent
Timeline
Bed and breakfast operator
Bed and breakfast Rome and Florence
06.2022 - 06.2023
Restaurant supervisor
Pizza Pilgrims
11.2019 - 02.2022
Diploma of Higher Education - Turistic course
Istituto professionale Erminio Maggia
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