Dawn Hassett
Limerick
Overview
23
23
years of professional experience
Work history
Assistant Manager
TreeTops Early Years Care
Limerick
2019.08 - 2026.02
- Ensured compliance with Tusla regulations and standards
- Delegated supported and supervised staff
- Managed daily operations to ensure smooth running of the school
- Assisted in recruitment process to build an effective workforce
- Administration duties, invoicing, payments, staff rotas etc
- Engaged in partnership with parents, inclusion & specialist support services
Aim Support ( Access & Inclusion Model )
Bluebells Playschool
Tipperary
2018.08 - 2019.06
- Provided one-to-one support to an autistic child which improved their engagement in class activities.
- Managed classroom behaviour effectively, resulting in a calmer, more conducive atmosphere for learning.
- Developed individual learning plans for improved academic performance.
- Supported with physical disabilities during lunchtimes and breaks, promoting social inclusion
- Liaised closely with parents establishing stronger home-school relationships.
Early Years Educator
Abbey Kids Kilmallock
Limerick
2014.08 - 2017.06
- Collaborated effectively with colleagues to plan and deliver high-quality educational curriculums.
- Fostered a nurturing environment for optimal child growth and development.
- Implemented strategies to meet the emotional needs of children in the early years setting.
- Conducted regular parent-teacher meetings to discuss progress and concerns.
- Adhered strictly to health and safety guidelines, ensuring a safe learning environment for the children at all times.
- Promoted positive behaviour using effective classroom management techniques.
- Maintained comprehensive records of each child's academic progress and behavioural patterns.
Customer Service Representative
o2 Communications
Limerick
2002.12 - 2012.11
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Developed strong relationships with customers fostering brand loyalty and repeat business..
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Contributed towards achieving targets whilst ensuring adherence to service standards.
- Facilitated customer loyalty programmes to enhance customer retention.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Early Childhood Education & Care - Child Development
Chevron College
DublinSpecial Needs Assisting -
Chevron College
DublinAapplied Languages & Information Technology - French
Limerick Senior College
LimerickSkills
- First Aid Responder
- Always Children First Certified
- Chevron College Mentorship Trained
- Special Needs Assisting
- Teamworking
- Communication
Timeline
Assistant Manager
TreeTops Early Years Care
2019.08 - 2026.02
Aim Support ( Access & Inclusion Model )
Bluebells Playschool
2018.08 - 2019.06
Early Years Educator
Abbey Kids Kilmallock
2014.08 - 2017.06
Customer Service Representative
o2 Communications
2002.12 - 2012.11
Early Childhood Education & Care - Child Development
Chevron College
Special Needs Assisting -
Chevron College
Aapplied Languages & Information Technology - French
Limerick Senior College