Claire Hussey
Daya Nueva
Summary
Proven Clerical Officer and Credit Controller with a track record of enhancing document retrieval systems at Dun Laoghaire-Rathdown County Council and reducing account delinquencies at Irish Life Finance Limited. Skilled in database management and demonstrating exceptional verbal communication, I excel in administration and customer service, prioritizing confidentiality and efficiency. Resourceful professional in library and information services known for exceptional productivity and efficiency in task completion. Possess specialized skills in cataloging, reference assistance, and digital resource management. Excel in organization, time management, and interpersonal communication, ensuring seamless operation and positive user experiences.
Overview
27
27
years of professional experience
Work History
Clerical Officer
Dun Laoghaire-Rathdown County Council
04.1997 - 02.2020
- Answered routine inquiries and referred patrons to librarians.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Organized physical files and electronic databases related to client accounts.
Credit Controller
Irish Life Finance Limited
Dublin
05.1993 - 05.1997
- Reconciled customer accounts and maintained accurate records.
- Generated regular statements of account for customers.
- Developed collection strategies to reduce delinquencies within assigned portfolio of accounts.
- Provided timely actuals, forecast and budget data for IT and corporate management.
- Assessed customer compliance with repayment schedule by reviewing account details.
- Improved billing and month-end reporting processes.
- Handled customer inquiries regarding payment status or account balances.
- Evaluated collection reports to determine collections status and outstanding balance amounts.
Education
Diploma of Counselling & Psychology -
International Career Institute
05.2020
Ballsbridge College of Business Studies
01.1993
Irish, English, Mathematics, German, Business Organisation, French, Home Economics(Social & Scientific)
St. Marys Secondary School
Skills
- Payroll/Finance
- Administration
- Data Entry
- Mentor to new staff
- Excellent customer service
- Excellent verbal & written English communication skills
- Typing over a hundred words a minute
- Reliability
- Excel
- Word
- Database
- Team worker
- Health & Safety
- File and records maintenance
- Report preparation
- Basic accounting
- Confidential and discreet
- Microsoft applications proficiency
- Filing systems
- Organisation and prioritisation
- Calendar management
- Proofreading documents
- Confidentiality handling
- Documentation and reporting
- Verbal communication
- Event preparation
- Meeting planning
- Scheduling
- Bookkeeping
- Proofreading
References
Available on request
Timeline
Clerical Officer
Dun Laoghaire-Rathdown County Council
04.1997 - 02.2020
Credit Controller
Irish Life Finance Limited
05.1993 - 05.1997
Diploma of Counselling & Psychology -
International Career Institute
Ballsbridge College of Business Studies
Irish, English, Mathematics, German, Business Organisation, French, Home Economics(Social & Scientific)
St. Marys Secondary School