Ciara O Halloran
Cloneen, Clonmel
Summary
I am an experienced customer service professional with three years in retail and a strong commitment to customer satisfaction. Over the past year, I excelled as a Deli Manager, successfully managing bulk orders and upholding high standards of service quality. My experience at Centra has given me a deep understanding of teamwork and collaboration, allowing me to contribute effectively in fast-paced environments. Additionally, I am passionate about animal care, which reflects my dedication and compassion in everything I do.
Overview
10
10
years of professional experience
Work History
Shop Floor Assistant, Sales Assistant, Checkout Operator, Deli Assistant
Centra
Killenaule
10.2020 - 04.2024
- Ensured shelves were fully stocked, regularly replenished, and neatly organized to maintain product availability and visual appeal
- Provided detailed product information to customers, highlighting quality, value, and style to support informed purchasing decisions
- Informed customers about promotions, services, and special offers, enhancing their shopping experience
- Addressed customer inquiries and resolved concerns, building positive relationships to foster brand loyalty
- Operated cash registers with accuracy, efficiently processing cash and card transactions
- Stayed updated on current promotions, refund policies, and payment procedures to ensure consistent customer service
- Promptly replenished floor stock and processed deliveries, supporting smooth store operations and inventory management
Deli Manager
Centra
Killenaule
01.2023 - 01.2024
- Trained deli staff on health and safety, product knowledge, customer service, and documentation, ensuring compliance and service excellence
- Enforced PPE use, maintained an allergens folder, and upheld hygiene standards to create a safe and informed customer environment
- Managed deli inventory by tracking waste and transfers, and efficiently uploading orders, including weekly Zeus and frozen/chilled stock
- Ordered essential supplies, such as oil and cleaning products, to support daily deli operations without interruption
- Promoted new products, ensuring packaging and displays met visual and brand standards to enhance customer engagement
- Maintained customer satisfaction by overseeing service quality, handling inquiries, and driving a positive shopping experience
- Handled all aspects of labeling, pricing, and packaging to maintain accuracy and compliance with store policies
- Supervised deli staff and monitored performance to uphold deli standards in safety, customer service, and productivity
- Opened and closed the deli daily, implementing strategies to reduce waste and drive sales and profit margins
Babysitter
Cloneen
01.2014 - 01.2017
- Provided attentive and safe care for children, including meal prep, bedtime routines, and organized age-appropriate activities
- Supported children’s development through educational games, homework help, and positive reinforcement
- Maintained open communication with parents, updating them on daily activities, behaviors, and any concerns
- Ensured a clean, organized environment by managing play areas, handling minor household tasks, and promoting tidiness
- Practiced basic first aid and emergency preparedness, responding calmly to minor injuries and incidents
Education
QQI Level 5 - Music Performance and Audio Engineering
01.2020
Leaving Certificate -
Scoil Ruain Killenaule
01.2019
Junior Certificate -
Scoil Ruain Killenaule
01.2016
Skills
- Problem solving
- Attention to detail
- Multitasking
- Self motivated
- Communication
- Money Management
- Store operations
- Telephone Etiquette
- Management
- Leadership
- Teamwork
- Time management
- Organizational
- Hard working
- Patient
- Enthusiastic
Accomplishments
- QQI Level 5 in Music Performance and Audio Engineering
- Promotion to Deli Manager
- Participated in setting up a small business called Slievenamon Scents to make and sell candles and wax melts
- Transition Year Enterprise team reached the semi-finals of Young Enterprise Ireland and raised €400 for Teenline
- Completed a First Aid Response course with the Order of Malta (2019)
- Volunteered in PAWS animal rescue
Hobbies and Interests
- Baking
- Listening to music
- Interest in animals
- Gaming with friends
- Spending time and socializing with family and friends
- Making wax melts and candles
- Taking dogs for walks
References
References available upon request.
Timeline
Deli Manager
Centra
01.2023 - 01.2024
Shop Floor Assistant, Sales Assistant, Checkout Operator, Deli Assistant
Centra
10.2020 - 04.2024
Babysitter
01.2014 - 01.2017
QQI Level 5 - Music Performance and Audio Engineering
Leaving Certificate -
Scoil Ruain Killenaule
Junior Certificate -
Scoil Ruain Killenaule
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